Senior Support Specialist | Home Care Equipment

Job Specifics:

Location: Onsite, 2020 S Webster Ave, Green Bay, WI 54301
FTE Status: 1.00 FTE (40 hours/week)
Work Schedule: 8:00AM-4:30PM, Monday - Friday, no weekends or holidays
Want to learn more: Chat with Brittany A. Chopin at brittany.chopin@emplifyhealth.org

Job Description:

The Senior Support Specialist serves as a subject matter expert across revenue cycle operations, billing, coding, insurance verification, compliance, and regulatory oversight. This role provides advanced support to leadership, providers, clinical teams, and frontline staff by identifying issues, implementing solutions, educating departments, and ensuring accurate, compliant billing practices. The position functions with a high degree of autonomy and participates in strategic discussions without direct supervisory responsibility.

Qualifications:

Education : Associate or bachelor’s degree in a Health care related field.

Certification/Registration/Licensure :

Experience : Minimum five years of experience in day-to-day operations in a Home Medical setting with expertise in ICD-10, HCPCS coding, and billing practices, and demonstrating knowledge of disease process, anatomy, medical terminology and related home medical equipment required. Experience conducting coding audits, problem solving and effectively communicating the results to stakeholders, and complex data analysis and the use of software and other tools to interpret and explain results required.

Why Emplify Health by Bellin?

With so many amazing healthcare organizations in this area, why Emplify?

Emplify Health offers a proud, local history spanning more than 100 years. Our personalized patient care model is only the beginning of what you will experience as we foster population health transformation and innovation to serve our communities. You can be part of an exciting dynamic place that offers an employee-first culture, work-life balance, and career advancement & growth opportunities. This culture allows our organization to attract elite talent, like yourself!

Additional perks include:

• Top-notch benefits: 401(k) with matching, paid time off, competitive health insurance, wellness programs to keep you and your family healthy, tuition reimbursement, and more
• Preventative care focused medical coverage that includes free visits to: Emplify Health by Bellin primary care providers, Urgent Care & Fast Care facilities, physical therapy sessions and any labs required during these visits
• Professional Development: Access to online continuing education for career growth
• Empowerment: Shape your work environment, encouragement to improve processes and create efficiencies, and support when seeking opportunities for growth.
• Self-Care Culture: Encourages self-care and provides you with opportunities to be your best self at work and at home

Be a member of a passionate workforce, that feels like family and is driven to provide exceptional patient care with a strong focus on community. We inspire your best life by relentlessly caring, learning and innovating. This is our purpose. Together with our values – belonging , respect , excellence , accountability , teamwork , and humility – our pillars set our foundation and our future.

Emplify Health is an Equal Opportunity Employer.