SENIOR SYSTEMS TECHNICIAN

Are you looking for an exciting and fulfilling career opportunity? Join us at Grand Traverse Resort & Casinos and start a career that will provide you with rewarding opportunities and unforgettable experiences. Our mission is to provide economic stability for the Grand Traverse Band of Ottawa & Chippewa Indians, by emphasizing on our core values of Fun, Integrity, Communication, and Teamwork.

JOB SUMMARY

The Sr. Systems Technician is responsible for front line support to all end users within tribal government and/or EDC businesses. Responsible for problem resolution and closing out respective work orders, with a focus on the business systems issues. Works with the Systems Administrator and other IT Technicians during problem resolution.

ESSENTIAL JOB FUNCTIONS

OTHER NECESSARY SKILLS AND ABILITIES

Must possess excellent customer service skills and the ability to communicate both verbally, and in written form. Ability to interact well with the existing management team by being a good listener, a team builder and an articulate advocate of the GTB/GTRC IT visions. Must be a team player with a positive attitude. Must be highly organized and able to handle multiple tasks at one time. Must be able to complete tasks and projects in a timely manner by prioritizing obligations and time. Must possess the ability to work with various personalities while maintaining impartiality. Must respond to supervisory guidance and assignments and accept constructive criticisms in order to learn new, updated information. The needs for quickness and ease of adjustment to the work environment and flexibility to change are essential in this position.

MINIMUM JOB QUALIFICATIONS

High School Diploma, GED or equivalent experience.

Associates Degree in Information Technology or related study or 2 years’ experience in the IT industry.

Some understanding of SQL or other database solution.

Thorough understanding of Microsoft Office products.

Knowledge of TCP/IP, DCHP, DNS, and static IP addressing.

Knowledge of Microsoft Operating Systems, Windows Server, and Exchange Server.

Knowledge of network printing.

Knowledge of Operating System and Application Package Deployment software, such as Microsoft System Center Configuration Manager.

Obtain Gaming License upon hire.

Valid state issued Driver’s License and be insurable by the company’s insurance carrier.

Customer service skills, including de-escalating tense situations, fielding complaints/compliments and solving end user issues to their satisfaction.

Exhibit patience and empathy while troubleshooting with end users over the phone and in person.

Communicate verbally and in written form and possess active listening skills.

Work and manage a team at multiple locations, often needing to drive to multiple locations.

Work and manage a team in multiple environments, including in the office, out in the field, on the roadside, etc.

Work productively under strict time restraints with variable deadlines.

Must be physically able to operate a variety of job-related machines and/or office equipment.

Physical demand requirements are at levels of those for sedentary or office environment work.

Must be able to work flexible hours including nights, weekends, holidays and/or days off and variable shifts

Must be 18 years old.

Must be able to pass a background investigation and a drug and alcohol screen as a condition of employment.

Must successfully pass a job interview.

SUPERVISORY RESPONSIBILITIES

N/A

EQUIPMENT TO BE USED

Multi-line telephone, computer, printer, copier, and fax.

TYPICAL PHYSICAL DEMANDS

Must be physically able to operate a variety of job-related machines and/or office equipment. Must be able to move or carry job-related objects or materials exceeding 50 lbs.

TYPICAL MENTAL DEMANDS

Must be able to effectively handle stressful and compromising situations while remaining focused and professional. Must be able to deal with difficult people without losing perspective. Must be able to work productively under strict time restraints with variable deadlines.

WORKING CONDITIONS

Must be able and willing to work in a crowded, loud smoking environment. Must be able to handle being under constant surveillance. May be required to work in small, enclosed spaces. Must practice all safety policies, procedures and standards as set by OSHA. Some travel may be required for the needs of the business or for further training regarding the department or the business. Use of personal vehicle will be required for job and employee must be insurable by the company.

COMMENTS

Native American Preference will apply. Must be able to pass a background investigation and a drug and alcohol urinalysis as a condition of employment. Must be able to work flexible hours and to take on additional responsibilities when asked. Must adhere to company policies regarding strict confidentiality.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed, as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Management retains the right to add or to change the duties of the position at any time. Any qualifications to be considered as equivalents in lieu of stated minimums require prior approval of the Director of Human Resources.