Senior Team Member Development Architect

Takes direction from the Vice President of Team Member Development or their designee, executive stakeholders, and select member organization HR and/or Operational leadership team members. Assumes a lead role among fellow Team Member Development Architects, Instructional Designers, Learning Management System Administrators, OD Consultants, OD Coordinators, and partners with fellow team members within UMMS Human Resource Shared Services, member organization HR teams, and professional advancement communities of practice - both clinical and non-clinical, as well subject matter experts, and vendor partners to design, develop, deliver and optimize the UMMS portfolio of team member development programs and services. This position is responsible for ensuring that projects meet or exceed client sponsor expectations and are implemented within defined timelines, budgets, and quality standards. This is a system-level role reporting to the Vice President of HR, Team Member Development with responsibilities for talent development, policy, and system-wide learning, leadership, and organizational development.

Principal Responsibilities and Tasks

The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.

• Promote the mission, vision, and values of UMMS, and abide by the UMMS code of conduct.
• Contribute to the creation, development, and support of the UMMS HR Team Member Development strategy.
• Lead UMMS team members in the attainment of strategic goals and member organization annual operating plan objectives.
• Serve as principal for assigned projects.
• Deliver system-wide team member development services including preparing for class, facilitating/instructing events, and collecting feedback from participants at assigned member organizations within the University of Maryland Medical System using a wide range of digital and analog platforms and mediums as requested and/or determined by a corresponding organizational needs assessment.
• Implement and deliver a full range of system-wide organizational development and effectiveness services including but not limited to: change management and leadership alignment; organizational culture and values interventions; talent reviews and succession planning services; performance management programs, leadership development and coaching; individual group effectiveness assessments, surveys, learning management and content systems, data analytics, and return on investment
• Lead and oversee instructional design, development, and delivery work of both vendors and fellow Team Member Development team members to ensure compliance and adherence to the performance-oriented standards and expectations set forth by UMMS Team Member Development leadership.
• Guide, oversee, or perform courseware and program revision and integration tasks related to the Team Member Development portfolio of service offerings and contribute to process improvement cycles in support of system initiatives.
• Develop and monitors project and program portfolio timelines.
• Independently manage customer relationships. Uses influencing skills to unite key stakeholders in the organization around a common purpose. Leads teams through challenging situations and transitions. Supports achievement of organizational goals by optimizing performance and facilitating change.
• Provide input to training related budgets.
• Provide observed performance input to department and division leadership.
• Identifies operational and performance inefficiencies, problems and communicates/drives the coordination of program improvements.
• Evaluates education delivery effectiveness, measures results, and recommends program changes.
• Identifies optimization and standardization opportunities to provide a high level of participant performance.
• Leads process improvement cycles in support of system initiatives. Uses process improvement tools to lead projects that improve quality, team member performance, and customer satisfaction while reducing waste and/or cost in observance of our high reliability organization objectives.
• Observes trends and patterns to identify improvement opportunities. Interprets both operational and system processes and workflows. Leads the development and implementation of the education program for all team members.
• Coordinates and leads credentialing and train-the-trainer events. Works with leadership to analyze and coordinate credentialed educators, schedules, virtual education/training assets, facilities, workstations, and other resources.
• Provides orientation and training for new staff.
• Seeks feedback and mentoring for personal improvement. Mentors and coaches other team members to support ongoing development and professional practice.
• Provides coordination and oversight for contract resources assisting with team member development.
• Develops and supports effective team interactions through open and honest communication. Coaches these behaviors and supports relationships that create an environment where individuals and team members learn and grow professionally. Employs knowledge of group dynamics to facilitate effective team functioning and problem solving.
• Leads assigned projects regarding training needs and initiatives of the organization, coordinates with outside vendors, ensures availability of all training materials and ensures that all associates are aware of training requirements. Independently manages assigned projects and works with partners to ensure project deliverables meet business needs.
• Participates in special projects as needed and perform other duties as assigned.
• Demonstrates professional growth and development through leadership and continuing self-education and training.
• Delivers system-wide learning initiatives including: needs assessments; curricula development and learning paths; management and employee development; career and development planning; learning design, delivery and evaluation; and trainer development.
• Designs, implements, analyzes, and reports on a periodic learning needs assessment in support of management and employee development.
• Facilitates leadership development sessions associated with the UMMS Healthcare Leadership Institute.
• Designs, develops and implements curricula and learning paths for management and employee development.

Education and Experience

• Required: High school diploma plus eight (8) years commensurate work/field experience developing, coordinating, and delivering team member education and training programs.
• Required: Previous experience in a healthcare setting.
• Preferred: Bachelor’s Degree in Organization Development, Human Resource Development, I/O Psychology, Organizational Behavior, Business Administration, or Liberal Arts. Degree must be from an accredited institution. Education is verified.
• Preferred: Demonstrated experience as an organization development/management consultant (internal or external).
• Preferred: International Coaching Federation credentials or certification.
• Preferred: Functional experience as a subject matter expert (clinical, revenue, or other), prior Learning Management System (LMS) administration experience, basic, intermediate or advanced adaptive learning solution design and development expertise, artificial and mixed reality authoring systems expertise, e-learning authoring tools experience, screen-cast software.
• Preferred: Certified Instructional Technologist (Mager Consortium) or Training Director’s Workshop Certified professional designation.
• Preferred: Philips Return on Investment certification, Epic Certification, and/or Project Management Professional certification(s)
• Preferred: Five (5) years relevant professional experience in organization development, organizational learning, or cultural competence.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Compensation:

• Pay Range: $88,690 - $122,000