Senior Technical Analyst

Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a(an) Senior Technical Analyst with UCF Lake Nona Hospital you can be a part of an organization that is devoted to giving back!

Job Summary and Qualifications

The Sr. Technical Analyst implements and supports a broad range of facility-based IT&S equipment. As the key technical service resource within the facility, the Sr. Technical Analyst is responsible for the set-up and repair of facility-based, end-user infrastructure and resolution of desktop incidents and requests reported by facility users to the service desk. Advanced hands-on technical support is provided across a broad range of technical areas. Problems beyond the scope of ability or responsibility are communicated in a timely manner to appropriate division-level support staff. The Sr. Technical Analyst participates in 24x7 on-call support with other members of the division staff.

The Sr. Technical Analyst adheres to and supports HCA IT policies and procedures, and recommends process changes that improve the implementation, maintenance and support of facility-based IT equipment. The Sr. Technical Analyst assists with facility-based project planning, strategic planning, and supplements on-site support to technical resources, as needed.

Implements and supports the broadest range of facility-based IT&S equipment, including but not limited to network equipment, servers, terminals, personal computers, printers, cabling, related software products

Provides advanced, hands-on technical support across a broad range of technical user problems; repairs equipment and performs preventative maintenance

Communicates and escalates incidents and requests beyond scope of ability to senior service resources

Logs and tracks incidents and requests; reviews incident and request tracking databases

Provides 24x7 on-call support based on division IT staff rotation, and carries a pager as warranted

Investigates hardware problems and performs minor system hardware and communication connection repairs

Acts as facility lead on technical project implementations; coordinates infrastructure-based needs for facility based new construction

Participates in meetings, committees and continuing education to improve individual, departmental and organizational performance

Aids and trains users on proper use of division and/or facility technology

Mentors and trains Division Technical Analysts

Participates in facility-based IT project planning, as needed

Effectively works with division and corporate IT&S personnel to ensure that division priorities and standards are achieved

Adheres to and supports HCA IT&S standards, policies and procedures

Maintains and protects confidentiality with regard to all aspects of patient care and employee information

What qualifications you will need:

EDUCATION

Bachelor’s degree in information systems or healthcare-related field is preferred

EXPERIENCE

Two years of broad technical experience required

CERTIFICATE/LICENSE

Basic certification in Cisco equipment or Microsoft Products is highly desirable

Valid state driver’s license and proof of auto insurance, if applicable

Benefits

UCF Lake Nona Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

Be a part of an organization that invests in you! We are reviewing applications for our Senior Technical Analyst opening. Qualified candidates will be contacted for interviews. Submit your application and help us raise the bar in patient care!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.