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Senior Technical Application Specialist
End Date
Friday 27 February 2026
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Flexible Working Options
Hybrid Working
Job Description Summary
An experienced specialist capable of handling complex projects and mentoring junior team members
Job Description
- Role : Technical Application Specialist
- Exp : 7-14 Years
- Location : Hyderabad.
Role Overview:
As a Technical Application Specialist in the Modern Workplace Technology function in Hyderabad, you will be a highly skilled and motivated Power Platform Developer to design, build, and maintain robust solutions using Microsoft Power Platform. This role focuses primarily on development activities across Power Apps, Power Automate, Power BI, and Dataverse plus Copilot Studio. You’ll collaborate closely with UK peers with the feature team ensuring there is no differentiation between the UK and Indian hub sites in quality and communication.
In respect of the Smart Automation Lab
Responsibilities:
- Monitor platform/application health and intervene proactively to prevent issues.
- Daily housekeeping tasks and reporting on the status of key regulatory apps.
- Provide professional, timely and empathetic assistance to colleague incidents.
- Excellence in driving root cause analysis so that repeated issues do not occur.
- Support manual or semi-automated request fulfilment activity.
- Plan, raise and implement changes through the path to live application environment.
- Escalation support to Hyderabad LTC office, with UK team support for feature related issues.
Requirements (Grade D & E):
- Based in Hyderabad office 5 days a week, covering alternating pattern of shifts between 01:00 to 10:30 and 07:30 to 17:00 (BST/GMT).
- Experience in client-facing IT Support roles.
- Strong problem-solving skills, excellent communication, and ability to prioritise tasks.
- Independent and team-oriented work capabilities.
- Proficiency in handling broad IT issues and changes across various channels.
Requirements (Grade E):
- Act as a coaching model, supporting management in mentoring others.
- Act as an escalation point for development issues
- Depth of experience of the M365 Power Platform Suite
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