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Senior Technology Support Analyst (Atlanta, GA)

Atlanta, United States

We use technology to solve problems in spaces, light, and more things to come… for our customers, our communities, and our planet.

Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands Lighting and Lighting Controls (ABL) and the Intelligent Spaces Group (ISG), we design, manufacture, and bring to market products and services that make a valuable difference in people’s lives.

We are positioned at the intersection of sustainability and technology. Our businesses develop technology that helps save our customers energy and reduce their carbon emissions. We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and location-aware applications.

Position Summary & Location

Acuity’s Midtown Atlanta office is a pivotal hub where executives, leadership, and associates collaborate to advance business objectives. The Senior Network Analyst supports third-party enterprise systems (Microsoft, Oracle, Adobe, etc.), providing first-level support for audio/visual equipment and collaboration spaces and hardware support for computers, printers, and other peripherals.

This role works onsite in Midtown Atlanta, GA.

Primary Responsibilities Include

Presenting yourself in an energetic, optimistic, and confident manner while investigating and promptly resolving system and equipment problems.
Serving as a primary point of contact for executives, leadership, and associates in the Midtown Atlanta facility, supporting audio/visual equipment, computers, printers, other peripherals, and third-party enterprise systems (Microsoft, Oracle, Adobe, etc.).
Liaising between the Service Delivery team and other IT groups, including Infrastructure, Security, Database Administrators, and Application Development.
Collaborating with the Service Delivery Manager and/or Lead Network Analyst to suggest and implement innovative solutions based on business needs.
Working with internal and external support organizations to resolve network issues.

Qualifications

4+ years of relevant experience in Desktop Support, Microsoft OS (Windows 10, 11), and Microsoft 365 products required (Mac OS experience is a plus).
A related two-year degree is required (a four-year degree is preferred).
Must have advanced troubleshooting skills specific to computer hardware, software, network, and audio/visual equipment.
Excellent verbal and written communication skills are required.
The ideal candidate is energetic, optimistic, confident, friendly, and approachable while providing stellar customer service.
A successful track record working well in a team setting while staying organized and multi-tasking effectively.
Ability to lift based on business needs (up to 50 lbs).

#LI-JA1

We value diversity and are an equal opportunity employer. All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law.

Accommodation for Applicants with Disabilities: As an equal opportunity employer, Acuity Inc. is committed to providing reasonable accommodations in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need an accommodation, you may contact us at (770) 922-9000. Please clearly indicate what type of accommodation you are requesting and for what requisition.

Any unsolicited resumes sent to Acuity Brands from a third party, such as an Agency recruiter, including unsolicited resumes sent to an Acuity Inc. mailing address, fax machine or email address, directly to Acuity Brands employees, or to Acuity Inc. resume database will be considered Acuity Inc. property. Acuity Inc. will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

Acuity Inc. will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor, but does not have the appropriate approvals to be engaged on a search.

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The range for this position is $80,400.00 to $144,700.00. Placement within this range may vary, depending on the applicant’s experience and geographic location. For a list of our benefits, click here

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