Senior Training Consultant - Commercial / Community Banking

Who We Are

We’re a team that believes in the power of people and purpose. At our core, we’re here to elevate human potential—through connection, coaching, and continuous learning. As a Senior Training Consultant, you’ll be a catalyst for growth across our Commercial and Community Banking teams, empowering associates to show up with confidence, clarity, and capability.

Your Purpose

You’re a strategic partner, a learning architect, and a coach. You’ll collaborate with leaders across the business to design and deliver transformational learning experiences that drive performance, deepen expertise, and build a culture of excellence. Whether it’s onboarding new talent, launching new systems, or leveling up sales and credit skills, you’re the go-to guide for readiness and results.

KEY RESPONSIBILITIES:

• Lead with Insight: Partner with leaders in Commercial, Community Banking, Credit, and Risk to understand business strategy and identify capability gaps.

• Design for Impact: Create engaging, learner-centered training experiences—both in-person and digital—that build knowledge and confidence in sales, credit, customer service, and systems.
  
• Facilitate Growth: Deliver high-impact sessions and workshops, or coordinate with external vendors to bring best-in-class learning to our teams.
  
• Coach for Success: Support new hires through onboarding and mentoring, ensuring they hit performance benchmarks and feel supported from day one.
  
• Champion Change: Guide teams through transitions—new systems, acquisitions, reorganizations—with thoughtful implementation plans and readiness strategies.

• 
  Elevate Experience: Manage logistics with precision—from scheduling and materials to communications and feedback—so every learning moment feels intentional and seamless.

• Stay Curious: Keep a pulse on industry trends, tools, and techniques to continuously evolve our learning approach.

• Build Community: Foster a culture of learning, collaboration, and excellence across the organization.

Knowledge & Experience:

• A Bachelor’s degree and 7+ years in Commercial or Business Banking, Credit Administration, or a related customer-facing role (or 10+ years with a high school diploma/GED).
• Proven experience facilitating learning for adult audiences—whether in a classroom, on Zoom, or one-on-one.
• Strong communication and interpersonal skills—you connect, inspire, and lead with authenticity.
• Tech-savvy with tools like Microsoft Office, Adobe Captivate, and other instructional design platforms.
• A strategic mindset with project management chops—you see the big picture and sweat the details.
• Self-starter energy—you take initiative, follow through, and thrive in a fast-paced environment

Work Environment & Physical Demands:

• Travel may be required; a valid driver’s license is necessary.

Must be able to work flexible hours to meet business needs.

• Reasonable accommodation is available for individuals with disabilities.