Senior User Experience Designer , Amazon Global Logistics (AGL)

The Amazon Global Logistics is a highly innovative team of program and product managers collaborating to deliver worldwide shippings solutions for our internal and external customers. We are building Amazon Global Logistics into a global offering handling cross-border movements of cargo. Our mission is to transform global trade and increase the speed of frictionless cross-border solutions by providing strategic, transparent, and predictable shipping services and technologies. Simply put, we are making international movement of goods extremely easy for customers. And all of this in a customer-obsessed manner!

Key job responsibilities
As a User Experience Designer III at Amazon Global Logistics, you'll design intuitive digital interfaces that enhance user satisfaction across cross-platform applications. Working alongside product managers, developers, and leadership, you'll create functional, aesthetically pleasing designs for customers and internal stakeholders.

Core Responsibilities:

• Conduct user research through interviews, surveys, usability testing, and analytics to identify pain points. Build user personas, journey maps, and facilitate UX workshops that drive cross-functional alignment and deeper user understanding.

• Design wireframes, mockups, and prototypes that balance user needs with business objectives. Use design systems to ensure consistency and scalability while developing strategic concepts that align with organizational goals and create coherent design strategies.

• Partner with cross-functional teams to present design solutions, incorporate stakeholder feedback, and ensure accurate implementation. Contribute to design planning and operations, helping prioritize initiatives based on customer value while identifying collaboration opportunities across partner businesses.

• Plan and conduct usability testing to evaluate design effectiveness, refining interfaces to meet high accessibility and usability standards. Stay current with industry trends and best practices, advocating for user-centric design principles while identifying enhancement opportunities across digital touchpoints.

A day in the life
As a UX Designer on the Amazon Global Logistics team, you'll review user research insights and analytics to understand customer interactions with shipping tools. You'll sketch wireframes and refine prototypes that simplify logistics workflows, collaborating with product managers on priorities and go-to-market strategies. You'll facilitate design critiques and join cross-functional meetings with engineering teams to discuss implementation. Afternoons include conducting usability tests with customers to identify friction points and synthesizing findings into actionable recommendations that inform product strategy. Throughout, you'll balance hands-on design work with strategic thinking that shapes how millions experience global logistics.

About the team
You'll join the Global Logistics and Global Transportation Technology Systems (GL/GTTS) UX team, designing end-to-end experiences for Amazon's global logistics ecosystem. Our team tackles complex logistics challenges across seller-facing shipping tools, internal operations platforms, and transportation systems.

We're a collaborative, customer-obsessed team partnering closely with product managers, engineers, and business leaders. From early concepts through implementation and go-to-market strategy, we advocate for user-centered design, facilitate design critiques, and contribute to product decisions impacting millions of customers and sellers worldwide.