Senior UX Designer

Role description

Who We Are:

Cimpress Technology develops cutting-edge, best-in-world software that our mass customization businesses use to create personalized products for over 17 million global customers. Our Mass Customization Platform consists of modular, multi-tenant services. Our businesses can choose the solutions that work for them, or assemble any custom combination they need. This makes it easier and faster to do things like introduce new products, reach customers and track orders. Just last year, Cimpress generated over $3B in revenue through customized print products, signage, apparel, packaging and more.

As a National Pen brand, Pens.com provides custom marketing solutions to 22 countries worldwide, fostering global connections between businesses and their customers. We specialize in personalized promotional products, including writing instruments, stationery, drinkware, bags, gifts, and trade show accessories. Our operations are supported by a network of 9 facilities across North America, Europe, Africa, and India. This global presence underscores our commitment to the timely delivery of our products and services to customers across the markets we serve.

About the Role:

We are looking for a passionate and detail-oriented UX Designer to join our team and play a key role in shaping intuitive, impactful user experiences for our products. In this role, you will be an advocate for our users, applying a user-centric and design-thinking approach to create solutions that are both effective and delightful.

The ideal candidate is someone with a strong desire to learn through feedback and data to help inform their design decisions — through usability testing, customer interviews, or digging into analytics. They are passionate about crafting strong solutions that are informed and validated by their users.

What You Will Do:

• Be an advocate for our users within the domain, applying a user-centric approach to gather insights and information and sharing it openly to drive easy to use, effective solutions.

• Apply design thinking and own the end-to-end user experience for your projects by working closely with Product Managers, developers, other designers, and stakeholders.

• Work with Product Managers to capture insights from our businesses and develop user scenarios and use cases to define problems and business requirements.

• Design and produce artifacts to inform various stages of the product design process — from conceptual sketches, workflows, and wireframes to high-fidelity mockups that can convey a final idea.

• Define and iterate on interaction patterns based on testing and feedback.

• Contribute to prototypes so that we can test and validate new ideas, big and small.

• Ensure that research and usability testing are included within the design process where possible and appropriate so that we continue to improve our solutions.

• Contribute to and collaborate with other designers on our shared component library and design system so that our platform experiences are cohesive and consistent.

• At least 3 years of experience as a UX designer designing web applications.

• A strong knowledge of usability principles, methods, and techniques.

• Excellent interpersonal, presentation, and communication skills.

• Proficient in English, both written and spoken.

• A portfolio of work demonstrating your mastery throughout the user experience design process.

• Experience leading usability testing and moderating research sessions.

• Proficient in industry design tools such as Sketch, Figma or equivalent.

• Experience managing projects in a self-directed manner.

Qualifications:

• Bachelor's Degree.

• Minimum 3+ Years of Business Experience.

• Excellent attention to detail and strong organizational skills

• Strong communication and collaboration skills

• Strong analytic, problem solving, and troubleshooting skills

• Knowledge of Mass Customization a Plus

• Understands and communicates in English

Nice to Have:

• Experience in scaling processes for growing product teams.

• Exposure to working with Product, Engineering, Design, and Customer Success teams.

  
  

Why You'll Love Working Here:

Being at Cimpress means that you don’t see work as just a building, a desk or a manufacturing floor. You see it as a chance to take a step forward in your career journey – and your life. We strive to give you everything you need to learn, grow, and succeed. Through innovation, collaboration, and perpetual exposure to what’s next, we’re always pushing boundaries and broadening our horizons. We embrace the chance to operate outside of our comfort zone to discover what we’re capable of. Some might call that a challenge; we just call it another great day at work.

Equal Opportunity Employer:

Cimpress, is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, sex, national or ethnic origin, nationality, age, religion, citizenship, disability, medical condition, sexual orientation, gender identity, gender presentation, legal or preferred name, marital status, pregnancy, family structure, veteran status or any other basis protected by human rights laws or regulations. This list is not exhaustive and, in fact, in many cases, we strive to do more than the law requires.

We're Remote-First:

In 2020, Cimpress adopted a Remote-First operating model and culture. We heard from our team members that having the freedom, autonomy and trust in each other to work from home and, the ability to operate when they are most productive, empowers them to be their best. Vista also provides collaboration spaces for team members to work physically together when it's safe to do so and when in-person collaboration will deliver the best results. Currently we are enabled to hire remote team members in over 30 US States as well as several countries in Europe, including Spain, Germany, UK, Czech Republic, the Netherlands and Switzerland.

Please visit: https://cimpress.com/our-platform/

Meanwhile you can know more about our company details through below mentioned links:

• Cimpress Vision - https://player.vimeo.com/video/111855876

• About us: Our story - http://cimpress.com/about-us/

• Our India ecommerce website - http://www.vistaprint.in/product-list.aspx?txi=14896&xnid=TopNav_All+Products&xnav=TopNa

• Global corporate Website – www.cimpress.com

Skills

• UX
• User Research
• Wireframing & Prototyping
• Usability Testing

About Cimpress
Founded in 1994, Cimpress (Computer Integrated Manufacturing Press) empowers individuals and businesses worldwide to make their mark through customized, high-quality products. With a $5 billion market cap and a presence in 24 countries, Cimpress is a market leader in mass customization—offering a wide range of personalized items, including print, signage, apparel, and packaging. Cimpress India (CI) supports Cimpress businesses by providing top-tier talent and operational solutions, advancing its mission to deliver value through personalization. Operating as a "talent container" model, CI simplifies hiring, payroll, HR, and logistics, allowing businesses to focus on their ambitious goals. Currently, Cimpress India hosts over 2,400 team members across 14 Cimpress brands, with key hubs in Ahmedabad, Bengaluru, and Mumbai. Our teams play a vital role in Cimpress’s commitment to mass customization and innovation, making custom products accessible and impactful.