Senior UX Designer

Newark Liberty International Airport (EWR), Newark International Airport Street, Newark, NJ

Please refer to Education Stake in your application

We are looking for a Senior UX Expert to lead user experience initiatives within Global Business Services (eg, Finance, HR, Logistics).

You will play a strategic role in shaping service experiences through UX research, service design, and project management, collaborating closely with the APAC UX Lead and stakeholders in Vietnam.

Key Responsibilities

• Lead and manage UX projects in Vietnam, ensuring alignment with APAC UX strategy and KPIs.
• Conduct user research (interviews, usability testing) and facilitate design thinking workshops.
• Consolidate and analyze data for UX financial planning, reporting, and process improvement.
• Collaborate with business units to identify new service opportunities and enhance customer experience.