Senior Visual Commercial - ZARA

ABOUT THE COMPANY

AZADEA Group is a premier lifestyle retail company that owns and operates more than 40 leading international franchise concepts in fashion and accessories, food and beverage, home furnishings, sporting goods, multimedia and beauty and cosmetics across the Middle East and Africa spread across 13 countries overseeing more than 700 stores.

JOB PURPOSE

The Senior Visual Commercial is responsible for supporting the section commercial activities and replacing the department manager when needed, to ensure the highest standards of product display, and customer service are achieved and maintained.

RESPONSIBILITIES

• Solve customer complaints in a timely manner, suggest solutions or/and escalate them as appropriate.
• Ensure that activities are carried out in the most efficient manner including - processing orders and addressing any items blocking the workflow.
• Organize various commercial activities while aligning with departmental managers in ensuring adequate manpower.
• Control and monitor the section sales budget such as - driving sales, generating reports, proposing action plans, and executing all merchandising tasks (changing mannequin, prices, posters, pictures).
• Greet customers and ensures that they are served by shop staff in a timely manner and in compliance with quality and customer service standards.
• Assist in handling the placement of products to ensure effective stock management and availability of products.
• Communicate sales plans and targets to the shop/department team, monitor performance on an ongoing basis, and suggest corrective actions when needed.
• Provide team members with the necessary support such as training and development to maximize sales.

LANGUAGE & TECHNICAL SKILLS

Language Proficiency

• Fluency in English.

Technical Skills

• Proficiency in MS Office.
• Proficiency in shop/stock management tools.

EDUCATION

• Bachelor's degree in a related field.

EXPERIENCE

• Zero to two years of experience in Retail, or a similar role.

Azadea Group is an Equal Employment Employer – All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other characteristic protected by relevant local laws.