Separator Service Specialist

Position Summary:

We are seeking a dynamic and experienced Separator Service Specialist to drive the growth of CSI’s service customer base while ensuring the successful execution of high-quality field service work. This role is a blend of hands-on technical service and leadership, responsible for the maintenance, repair, and service of high-speed centrifuges, valves, pumps, and heat exchangers at customer sites.

In addition to performing fieldwork, the Separator Service Specialist will manage service crews, uphold safety and quality standards, and ensure customer satisfaction. This position also plays a key role in business development—conducting customer visits, supporting national growth initiatives, maintaining accurate CRM records, and collaborating with the business development team.

The ideal candidate will also provide technical leadership by mentoring and training new technicians, assigning daily tasks, and offering technical guidance to both team members and customers. This role supports estimating, oversees job performance, and ensures proper closeout and documentation of each service engagement.

Note: This position requires frequent travel and a high level of flexibility.

About CSI:

CSI provides state-of-the-art stainless-steel process equipment and service for the food, dairy, beverage, pharmaceutical, and personal care industries. We are a growing company with a passion for providing superior customer service. Our work environment is rooted in respect, teamwork, continual learning, and growth... with a large dose of community and fun!

Compensation: $120,000 - $160,000 annually

Primary Functions
Centrifuge Service Specialist Duties

• Expand CSI’s Service customer base with a primary focus in your home region, and at times of need support national customer growth interests.
• Drive revenue growth by leveraging strong relationships and deep industry knowledge.
• Conduct strategic and well-organized sales visits to customer and prospect sites, including plant and corporate locations.
• Build strong rapport with internal team members, delegating tasks effectively to service technicians, project managers, and estimators.
• Consistently update CRM with detailed notes on all completed and planned activities, following established procedures.
• Prepare and submit activity reports in line with procedural requirements to ensure transparency and accountability.
• Foster positive relationships with sales personnel to support collaborative opportunities.
• Support CSI’s Business Development Leaders on strategic Service sales visits.
• Assign daily tasks to Service Technicians while on job sites.
• Monitor productivity and quality of all crew members and report to manager.
• Ensure compliance with customer GMP and safety regulations by crew members.
• Administer and enforce all CSI safety policies and procedure with a high level of concern for safety.
• Provide insight on materials and labor estimates for future jobs to Service Project Managers who will bid jobs.
• Daily inspection of equipment (CSI owned and rented) such as scissor lifts, forklifts, etc. Responsible for tracking equipment on-site.
• Walk the project with the customer upon completion and obtain sign-off of system acceptance prior to site demobilization.
• Ensure work environment consistent with Mission, Vision, and Goals of CSI and compliant with all federal, state, and local laws and regulations.
• Enforce policies and procedures to present a consistent CSI image to all customers, vendors, and employees.
• Participate in regular training to improve technical and leadership skills. Target time spent in training is 30 hours annually.
• Look for improvement opportunities in Service as well as outside of your primary area of responsibility.
• Seek potential Service Technicians and coordinate interviews with manager.
• Respond to customer requests for information.
• Communicate special customer needs to customer service, project management and management in an organized and well documented manner.
• Enter notes in applicable supporting software to document all completed and scheduled activities.
• Understand and follow established procedures for evaluation, service, and repair.
• Proactively advise refinement of CSI’s Standard Operating Procedures and reporting processes.

Service Work

• Provide technical assistance to co-workers, prospects, and customers.
• Problem solve, troubleshoot, diagnose and/or evaluate products.
• Perform reliable service/maintenance/repair of high-speed centrifuges, valves, pumps, heat exchangers and instrumentation at customer facilities.
• Complete Service jobs on time and on budget.
• Manage customer expectations and relationships while onsite.
• Act as technical lead for Service jobs at customer facilities.
• Provide in-house or onsite customer training.
• Provide sales staff with technical support during onsite visits and startups.
• Provide documentation as applicable for the proper billing and cost allocation of each job.

Required Experience:

Education/Training:

• High school diploma or equivalent, required
• 4 years of related experience and/or training or equivalent combination of education and experience

Experience:

• At least 8 years in High-Speed Centrifuge service
• At least 3 years in Service Technician Lead role
• Sales experience in the food and/or pharmaceutical industry
• Maintenance or production experience in food manufacturing plants required
• Awareness of food safety and continuous improvement, required

Position Requirements:

• Knowledge of Westfalia, Tetra Pak, and Alfa Laval high-speed disk stack centrifuges
• Proven track record of mechanical problem solving
• Must be able to read and understand mechanical drawings, data sheets, and IOM manuals
• Self-motivated individual needing minimal supervision
• Strong interpersonal and communication skills

More than 40 hours per week will normally be required to achieve the productivity necessary for this position. Travel, including overnight travel, via plane or other vehicles may be required. Saturday, Sunday, and holiday hours will also be required.

The normal work schedule for this position is 40 hours per week, but weekly overtime is not uncommon. Due to the nature of our service requirements, work hours may fluctuate up and down during the week. The potential for additional overtime hours on Saturday and/or Sunday may occasionally be requested or required. Overtime is not guaranteed. Significant travel is required.

This position requires constant bending, kneeling, and stooping. The employee must frequently lift and/or move items up to 75 pounds with assistance. Visual acuity is required to perform work using close, distance, and peripheral vision, depth perception and ability to adjust focus. Persons in this position may be exposed to temperature extremes both hot and cold, dust, and noise and will work with various power tools. Must be able to wear required personal protective equipment, such as gloves, safety glasses, harness, steel toe shoes, and other safety devices as requires by the customer.

CSI has a long standing policy of Equal Opportunity in employment. Our practice is to fill positions by selecting applicants who can perform the work in a competent and professional manner. We do not discriminate on the basis of age, sex, race, color, religion, national origin, sexual orientation, gender identity, protected veteran status, or individuals with disability. U.S. federal law requires completion of employment eligibility verification upon hire. CSI participates in E-Verify. Must have the right to work in the United States.