Server

Position Summary

The Stadium Club server is responsible for providing an impeccable dining experience for all our members and their guests by exercising the highest degree of professionalism and hospitality skill. By using the standards and procedures provided, the Stadium Club server will ensure the successful delivery of all of the Service Guarantees. A Stadium Club server will take charge of his or her section, by responding to the needs of our members and their guests with a sense of urgency. They also will promote a sense of camaraderie as teamwork and gracious hospitality are hallmarks of our club.

Essential Functions

• Report to your position at your scheduled time, in proper uniform, professional, and properly groomed
• Understand and practice the DAC attendance policy
• Locate and gather all necessary items to perform the tasks ahead (i.e., tools of the trade)
• Have full knowledge and understanding of all food and beverage menu offerings as well as specials
• Communicate to the Stadium Club Manager or Supervisor of your arrival. After that, locate your assignment(s), and discuss any changes
• Gather the necessary items in order to set your section (i.e., silverware, linens, salt & pepper etc.) and the dining room completely set 15 minutes prior to opening time. Also confirm the dining room is clean, fully functional, report any maintenance or housekeeping issues to a manager or supervisor
• Attend all required meetings to include lineup in the Stadium Club, pre-function meetings, PEP meetings, and any other training related meetings
• Be in your station 15 minutes prior to the opening of the Stadium Club shift period. You should be fully knowledgeable with a friendly and professional disposition
• Deliver continuous, timely and impeccable service from the beginning to the end of the shift or event
• Practice the Greeting S&P with all members and guests
• Follow all established Stadium Club S&P’s and deliver on all service guarantees during each shift
• Our staff members will display teamwork and camaraderie with all DAC staff members and co-workers
• Maintain proper and timely communication with their supervisory team
• Assist in setting the room for the next shift or day
• Responsible for ringing in all food and beverage items through the POS system
• Maintain clean and organized cabinets along with their workstations
• Have full knowledge and understanding of the House Rules and be prepared to professionally report any infractions to your management team

Supportive Functions

In addition to the performance of these essential functions, this position is required to perform certain supportive functions. The amount of time spent performing each of these functions

is to be solely determined by the manager/supervisor on duty and is based on the particular requirements of the Stadium Club, the Last Word or the DAC.

• Maintain an open line of communication between members, their guests, management and line employees.
• Assist in the training of newly hired employees.

Specific Knowledge, Skills and Abilities

An individual must possess the following knowledge, skills and abilities to be able to explain and demonstrate that he/she can perform the essential functions of the job.

• Knowledge of appropriate table settings and service ware.
• Knowledge of restaurant operations, to include proper staffing levels, member relations and etiquette.
• Ability to read, write and speak the English language sufficiently to understand menus, record orders, communicate with members and their guests to explain all offering and record special requests.
• Ability to remember, recite, upsell and promote the variety of menu items.
• Ability to move throughout a crowded dining room and outdoor areas to serve guests.
• Ability to effectively deal with member and guest complaints and concerns should be dealt with in a courteous and professional manner. This involves carefully listening to the nature of the concern, demonstrating empathy and providing a positive, proactive solution.

Qualification Standards

Education:

Any combination of education, training or experience that provides the required knowledge skills and abilities.

Experience:

Prior hospitality experience (Full service dining specifically) is preferred.

Licenses and Certificates:

Ability to obtain any Club required certification or licenses. Example: TIPs on premise certifications or a State of Michigan food handler’s card.

Other:

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to support the business needs of the Club.

Note:

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job related duties assigned to them by their manager/supervisor.