Server Support Engineer

*Job Title: Compute Engineer – L1.5*

*Role Overview:*

The Compute Engineer (L1.5) is responsible for troubleshooting and resolving technical issues related to HPE Compute products. The role involves working closely with customers, internal support teams, and field engineers to ensure timely resolution of complex hardware and software issues.

*Key Responsibilities:*

Troubleshoot and resolve issues on HPE ProLiant & Synergy Servers, C7000 Blade Enclosures, and Direct Attach Storage (DAS).

Perform basic troubleshooting on SAN switches, host bus adapters, and host connectivity issues.

Work on performance-related issues involving servers and storage.

Use tools like HPE OneView and have strong knowledge of Operating Systems, Virtualization, and Networking.

Communicate effectively with customers regarding technical issues and business impact.

Lead technical problem management and support escalated customer cases.

Collaborate with HPE remote and field support teams.

Participate in knowledge creation, documentation, and tech-sharing sessions.

Provide mentoring and guidance to junior team members.

Deliver internal training sessions when required.

Be available for after-hours support and work in a 24x7 shift environment.

*Required Skills & Qualifications:*

Strong troubleshooting experience on HPE ProLiant & Synergy systems.

Good hands-on knowledge of Compute, DAS, Storage, and Hardware Components.

Strong understanding of OneView, OS, Virtualization, and Networking.

Excellent verbal and written communication skills.

Strong analytical and problem-solving abilities.

Ability to handle escalated customer issues and lead resolution activities.

Experience in a technical support or IT infrastructure environment.

Hands-on experience with HPE Synergy is an added advantage.

Job Type: Full-time

Pay: ₹500,000.00 - ₹650,000.00 per year

Work Location: In person