SERVERS- Seasonal- The Dock

• Greet all guests in a warm and enthusiastic manner and assist host or hostess in seating guests as needed.
• Present menu, answer questions, and make suggestions regarding food, service, appropriate wines, and food preparation.
• Memorize menu selections and wines including being familiar with daily specials and basic ingredients.
• Use proper verbiage and etiquette including serving ladies first
• Write order on check or memorize order, transcribe order into POS system.
• Process order to kitchen and service bar utilizing point of sale system
• Observe guests to fulfill any additional request and to perceive when meal has been completed for guest checkout.
• Total bill and accept payment or refer guest to cashier.
• Ladle soup, portion pies and desserts, and brew coffee.
• Clear and reset counters or table at conclusion of each course.
• Assist in cleaning and wiping down of service areas and prep areas
• Notify a manager immediately of any guest complaints.
• Use proper etiquette guidelines for seating guests.
• Answer department telephone using proper telephone etiquette
• Practice and observe all safety rules and procedures.
• Assist all service personnel in any duties as requested.
• Maintain and follow all cash handling procedures.
• Ability to accurately use various office software.

Requirements

• Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
• Ability to accurately report information.
• Ability to scrupulously follow all resort policies and procedures.
• Attend required meetings.
• Minimum lifting of 50 pounds.
• Pushing, bending, stooping, upward reaching, manual dexterity.
• Hearing, writing, typing.
• Minimum pulling of 50 pounds.
• Other duties may be assigned.