SERVICE ADMINISTRATIVE ASSISTANT

Are you ready to join a dynamic team and play a crucial role in shaping the future of material handling? We are actively seeking a dynamic Service Administrative Assistant to join our rapidly growing team at our Eau Claire location. The Service Administrative Assistant provides clerical support to our Service Department, partnering with service, technicians, regional management, and support teams to ensure effective customer service.

Wolter, Inc. isn't just any company; we're among the fastest-growing privately owned businesses. At Wolter we’re on a mission to move, store, and power the world more efficiently. You’re part of a team that is connected like family and committed to making an impact.

Who we are:
Since the Wolter story began in 1962, our company, like our industry, has been constantly evolving. We have grown to become one of the largest and most diverse industrial equipment and productivity solutions providers in the country. From new & used material handling equipment, service and training to robotics & automation, overhead cranes & hoists, power systems, railcar movers, storage solutions, complete engineered systems and more, Wolter is focused on improving operational productivity for its customers.

What we offer:

A complete benefit package including:

• Medical, Dental, and Vision Insurance
• 401(k) Plan with company match
• Life Insurance
• Short-Term and Long-Term Disability Insurance
• Critical Illness and Accident Insurance
• Pet Insurance
• Flexible Spending Account
• Employee Assistance Program
• Interest-free Tool Loans and Tool Insurance
• Uniforms for Technicians
• Subsidies for Safety Boots and Safety Glasses
• Paid Time Off, paid holidays, and more!

Position Responsibilities:

• Answer general & service phones.
• Take service calls from customers.
• Create orders for technicians.
• Assist in Service Dept. processes as assigned.
• Maintain filing system.
• Daily mail distribution.
• Review weekly & monthly reports as assigned.
• Order and maintain office supplies for service department.
• Close repair orders.
• Obtain purchase order number from customers if missing. May invoice orders.
• Assist with technician uniform program, depending upon branch.
• Assist with follow up on quotes, depending upon branch.
• Coordinate deliveries & pick-ups with cartage team – print delivery shippers.
• Update delivery log for shop jobs.
• Upon direction from service manager, assign shop jobs to technicians in business system.
  • Manage status of current shop jobs, keep customer aware of status.
  • Follow up on pending shop quotes to obtain permission from customer to proceed with repairs.
  • Review paperwork from techs, charge out oils, batteries, etc from paperwork.
  • Obtain proper approval for Rental/TM&R repairs.
  • Approve shop service invoicing prior to billing.
  • Prepare all service proposals for shop jobs, to include additional repairs found once a job is started in the shop (Include parts & labor).
  • Schedule and administration of outside repairs needed.
• Backup shipping/receiving duties.
• Assist, cover, train and cross-train on other service office job duties
• Travel between branch locations as required.
• Perform projects as requested.

Essential skills and experience:

• Ability to organize and manage multiple priorities.
• Excellent telephone and customer service techniques.
• Strong computer proficiency.
• Commitment to company vision and mission.

Physical demands: Employee is required to frequently sit, talk, and listen, and to use hands to finger, handle, or feel objects, tools, or controls, including computer and other office equipment. Employee is required to occasionally stand and walk. Employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

We are an Affirmative Action/Equal Opportunity Employer and will give all qualified applicants consideration for employment without regard to race, color, religion, sex (including pregnancy and related medical conditions, gender identity, and sexual orientation), age, national origin, disability status, genetic information, veteran or military status, or any other characteristic protected by law. All job offers are contingent upon satisfactory drug screen and driving record results.

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