Service Administrator

Service Administrator

Dubai

About the Company

Our client is one of the leading Dubai-based providers of engineered temporary power and cooling rental solutions serving the Middle East and GCC region.

About the Role

Responsible for controlling all documentation and administrative tasks and updating the ERP system for the Operations, Service, and Support departments.

Duties and Responsibilities

Service & Maintenance Planning

• Plan, coordinate, and execute A-service maintenance schedules
• Plan, implement, and monitor B-service schedules
• Monitor engine oil sampling and follow up as required
• Control equipment inspections for specialist certifications

ERP & Documentation Management

• Create service jobs in the ERP system and close jobs in accordance with procedures
• Maintain asset plant files, equipment registers, and service tracking schedules
• Ensure service tracking sheets are accurate and up to date
• Maintain all engineering and equipment documentation
• File documents correctly in equipment and operations files
• Handover completed documents to Hire Desk Controllers (HDC) for operations filing

Operations & Asset Control

• Maintain and monitor asset movements, update logs, and send daily reports to management
• Maintain site logs for long-term power and HVAC projects
• Apply for site access passes and arrange on-site training for technicians
• Maintain customer site records

Monitoring & Reporting

• Daily monitoring of live link systems to pre-empt customer breakdown reports
• Maintain service breakdown and customer complaint logs
• Ensure daily and weekly reports are accurate and submitted to management

Customer & OEM Coordination

• Liaise with clients and conduct site visits when required
• Conduct weekly or monthly customer feedback calls and record outcomes
• Communicate with OEMs regarding parts, warranty, and service matters
• Manage warranty processes in line with RSS procedures

What are we looking for?

• Must have Mechanical Engineering background.

Customer Service experience in a service admin role.

• Supervisory Skills

• Interpersonal Skills

• Written and Oral Communication Skills

• Excellent organisational communication and administration skills

• Capable of working on own initiative and proactively as part of a team

• High level of attention to detail

• Flexible approach

• Confident with statistical analysis

• Creative, self-confident and assertive

• Remains calm in a fast-paced environment

• Prioritizing the completion of critical tasks required by role.

• Being proactive and driving actions forward to deliver results with little direct supervision.

• Working in a structured manner and using data and facts to communicate and influence.

• Contributing to a productive work environment through a positive “can do” attitude and collaborative relationships with colleagues.

• Demonstrating confidence to challenge the status quo and promote better ways of doing things.