Service Administrator

Service Administrator (In‑Processing & Out‑Processing)

Location: Fluke Services – Fluke Park

Position Description

This position receives equipment, books RMAs, and updates service orders in Oracle/Depot Repair for inbound customer equipment deliveries. This role ensures customer equipment and service orders are received, reviewed, transacted, shipped, and communicated accurately and efficiently within Oracle/Depot Repair systems. Cross-trained to back up shipping and receiving functions on the dock.

Primary Responsibilities

Receive and in‑process inbound service orders, including booking RMAs and updating service orders within Oracle/Depot Repair.
Review service orders, equipment, and accompanying documentation to verify pricing, part numbers, accessories, and shipping instructions.
Perform out-processing and shipping transactions, including packaging, labeling, expediting shipments, and completing required system transactions within Oracle/Depot Repair.
Manage and maintain customer credit holds, escalating and resolving issues in coordination with internal stakeholders.
Communicate effectively with customers and internal Fluke teams, including Accounting, Logistics/Traffic, Customer Care, IT, and System Support, via phone and email.
Ensure accurate documentation management, including obtaining, filing, and locating paperwork or products within and outside the immediate work area.
Support regulatory, contractual, and order‑processing compliance by following established guidelines and procedures.
Cross-train and provide backup support for shipping and receiving dock operations, including cleaning and inspection of units as needed.

Skills and Experience

1–2+ years of experience in customer service, logistics, material handling, or service order processing (in‑processing and/or out‑processing).
Proven ability to communicate professionally with internal and external customers via phone and email.
Strong computer skills, including proficiency with Microsoft Office and Internet-based tools.
High attention to detail with the ability to manage multiple tasks accurately in a fast-paced environment.
Demonstrated organizational, interpersonal, and written/oral communication skills, with the ability to work tactfully across departments.
Ability to complete tasks with supervision using established order processing procedures and guidelines.

Qualifications

U.S. Citizen or U.S. Person status required.
Minimum of 1–2 years of material handling and/or customer service experience.
Ability to lift up to 50 lbs and work safely with service equipment.
Ability to work productively in a team environment with strong work ethic and reliability.
Flexibility to work varying schedules, including occasional overtime, as business needs require.

Preferred Qualifications

Customer service or logistics background.
Prior data entry experience.
Experience with computerized inventory, CRM, or shipping systems (e.g., UPS, FedEx).
Familiarity with contract review, terms and conditions, and regulatory compliance requirements.

Fortive Corporation Overview

Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.

We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.

Fortive: For you, for us, for growth.

About Fluke

Fluke is leading the world in creating software, test tools and technology that will support customers today and in the future. We are a customer-obsessed market leader with a strong reputation for reliability, quality and safety.A wholly owned subsidiary of Fortive Corporation (www.fortive.com), Fluke is a global corporation headquartered in the greater Seattle area. Driven by the successful Fortive Business System, Fluke offers the passion of a startup with the resources of a Fortune 500 company. We are focused on the growth of our individual employees, teams and the Fluke brand.

We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.

Bonus or Equity
This position is also eligible for bonus as part of the total compensation package.

Pay Range
The salary range for this position (in local currency) is 39,400.00 - 59,100.00

The salary range for this position (in local currency) is 39,400.00 - 59,100.00This position is also eligible for bonus as part of the total compensation package.

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