Service Advisor

Service Advisor

About the Role
We are looking for a Service Advisor to act as the primary contact between customers and the workshop team. The role ensures professional customer service, smooth repair processes, and achievement of workshop targets in labor and parts sales.

Key Responsibilities

Welcome customers, prepare job cards, and record customer concerns, damages, and approvals.

Coordinate with the Foreman on required work and ensure accurate documentation in DMS.

Keep customers updated through regular follow-ups and provide service advice on vehicle needs.

Review service history to validate current repair requests and warranty eligibility.

Obtain repair approvals and maintain proper evidence.

Resolve customer concerns in coordination with the Customer Relations team.

Monitor and update WIP reports regularly.

Ensure compliance with health & safety procedures and maintain a professional image.

Perform additional duties as assigned by the Service Manager.

KPIs

Achievement of labor and parts sales targets.

Customer Satisfaction Index (CSI) scores.

Completion of required online training.

Management of WIP and reduction of unjustified job cards.

Qualifications

2 5 years experience as a Service Advisor in the automotive industry (UAE experience preferred).

Strong knowledge of vehicle servicing and warranty procedures.

Excellent communication and customer service skills.

Fluency in English (Arabic is an advantage).

Proficiency in MS Office and dealership management systems (DMS).