Qureos Mentor

Ali & Sons

Job Responsibilities/Accountabilities:
Greet the customer and identify his/her requirements.
Explain the features and performance of the vehicle to the Customer.
Explain A&amp;S services at the point of sales such as, car registration, insurance and other After Sales Services.
Suggest optional equipment (accessories) for customer to purchase.
Achieve the Sales Target set by the Vice Chairman &amp; Managing Director and the Sales Manager.
Compute and quote sales price, discount, and requirements for financing of vehicles.
Advise Customers concerning current and future availability of new car models.
Arrange the delivery of the vehicle to the customer in coordination with the New Car Storekeeper.
Coordinate with the Customer Relations Representative (Sales) for the car registration and insurance.
Follow-up with potential Customers.
Perform other duties as requested by the Sales Manager/ Branch Manager.

Sales Executive

<ul><li>Conduct detailed inspections of products or materials, meticulously checking for defects and ensuring adherence to quality standards.</li><li>Assist in the documentation of quality control procedures, maintaining accurate records of inspections, tests, and corrective actions.</li><li>Collaborate with the QA/QC team to investigate and resolve quality issues, contributing to root cause analysis and implementing effective solutions.</li><li>Perform routine tests and calibrations of equipment, ensuring accuracy and reliability for all testing procedures.</li></ul>

QA_QC_Assistant

Key Responsibilities
<ul>
<li>Conduct vehicle inspections and road tests to ensure quality standards are met.</li>
<li>Follow QA procedures and maintain high "Fix it Right the First Time" ratios.</li>
<li>Support Service Advisors, Technicians, and customers with technical guidance.</li>
<li>Record and maintain accurate data in job cards/repair orders.</li>
<li>Monitor and report safety issues, ensuring health &amp; safety compliance.</li>
<li>Assist with equipment calibration and maintain a clean, organized workspace.</li>
<li>Prepare daily QA performance records and support internal audits when required.</li>
</ul>

Quality Controller

Key Responsibilities
<ul>
<li>Allocate work orders to Technicians and monitor progress to ensure timely completion.</li>
<li>Ensure accurate clock-in/clock-out on individual work operations.</li>
<li>Liaise with Service Advisors to clarify customer concerns and ensure accurate documentation.</li>
<li>Mentor, guide, and support Technicians in technical and procedural matters.</li>
<li>Ensure repairs follow manufacturer guidelines and correct tools are used appropriately.</li>
<li>Conduct inspections, road tests, or technical assessments to address customer concerns.</li>
<li>Verify work quality and sign off QC checks where applicable.</li>
<li>Identify repeat repairs and ensure rapid resolution.</li>
<li>Report quality issues, tooling needs, and resource requirements to the Workshop Manager.</li>
<li>Promote customer property protection, staff safety, and environmental standards.</li>
<li>Maintain accurate records of work performed, defects identified, and lost time.</li>
<li>Support Service Advisors in diagnostics or vehicle handovers when required.</li>
<li>Perform additional duties as requested to support workshop efficiency and customer satisfaction.</li>
</ul>

Team Leader

Service Advisor
 About the Role 
 We are looking for a Service Advisor to act as the primary contact between customers and the workshop team. The role ensures professional customer service, smooth repair processes, and achievement of workshop targets in labor and parts sales. Key Responsibilities
Welcome customers, prepare job cards, and record customer concerns, damages, and approvals.
Coordinate with the Foreman on required work and ensure accurate documentation in DMS.
Keep customers updated through regular follow-ups and provide service advice on vehicle needs.
Review service history to validate current repair requests and warranty eligibility.
Obtain repair approvals and maintain proper evidence.
Resolve customer concerns in coordination with the Customer Relations team.
Monitor and update WIP reports regularly.
Ensure compliance with health &amp; safety procedures and maintain a professional image.
Perform additional duties as assigned by the Service Manager. KPIs
Achievement of labor and parts sales targets.
Customer Satisfaction Index (CSI) scores.
Completion of required online training.
Management of WIP and reduction of unjustified job cards. Qualifications
2 5 years experience as a Service Advisor in the automotive industry (UAE experience preferred).
Strong knowledge of vehicle servicing and warranty procedures.
Excellent communication and customer service skills.
Fluency in English (Arabic is an advantage).
Proficiency in MS Office and dealership management systems (DMS).

Service Advisor

What You ll Do:
<ul>
 <li>Plan, shoot &amp; edit engaging videos and photos for social media</li>
 <li>Capture behind-the-scenes moments, car features &amp; events</li>
 <li>Create branded visuals using tools like Canva or Adobe</li>
 <li>Perform video editing (a must) for reels across multiple social media platforms, TikToks, and YouTube Shorts</li>
 <li>Support website content updates (no coding required)</li>
 <li>Travel to showrooms or events for on-location shoots</li>
</ul>

Content Creator

Join Ali & Sons and explore 6   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.