Team Leader

Key Responsibilities

• Allocate work orders to Technicians and monitor progress to ensure timely completion.
• Ensure accurate clock-in/clock-out on individual work operations.
• Liaise with Service Advisors to clarify customer concerns and ensure accurate documentation.
• Mentor, guide, and support Technicians in technical and procedural matters.
• Ensure repairs follow manufacturer guidelines and correct tools are used appropriately.
• Conduct inspections, road tests, or technical assessments to address customer concerns.
• Verify work quality and sign off QC checks where applicable.
• Identify repeat repairs and ensure rapid resolution.
• Report quality issues, tooling needs, and resource requirements to the Workshop Manager.
• Promote customer property protection, staff safety, and environmental standards.
• Maintain accurate records of work performed, defects identified, and lost time.
• Support Service Advisors in diagnostics or vehicle handovers when required.
• Perform additional duties as requested to support workshop efficiency and customer satisfaction.