Service Advisor

Job Purpose:

To act as the primary point of contact for customers, ensuring a smooth and professional service experience by coordinating vehicle service requirements, providing accurate repair estimates, and maintaining excellent customer satisfaction throughout the service process.

Key Responsibilities:

Customer Interaction

• Greet customers professionally and understand their service needs.
• Record customer concerns clearly on job cards.
• Provide accurate service advice, repair options, and cost estimates.
• Update customers regularly on repair status, additional findings, and delivery time.
• Handle customer queries, complaints, and requests promptly and courteously.

Service Coordination

• Communicate customer concerns accurately to technicians and workshop staff.
• Ensure job cards are updated with required parts, labor, and additional services.
• Coordinate with Parts Department for availability of required parts.
• Follow up with workshop to ensure timely completion of repairs.
• Perform quality checks before vehicle delivery.

Documentation & Reporting

• Prepare invoices accurately and explain charges to customers.
• Ensure all service records, job cards, and documentation are complete and properly filed.
• Maintain customer history and update service records in the system.
• Assist in preparing daily, weekly, and monthly service reports.

Customer Satisfaction

• Conduct post-service follow-up calls to ensure customer satisfaction.
• Promote additional services, maintenance packages, and value-added products.
• Maintain high CSI (Customer Satisfaction Index) ratings.

Qualifications & Skills:

• Diploma or Bachelor’s degree in Automotive, Mechanical, or related field.
• Minimum 2–3 years of experience as Service Advisor in an automotive workshop.
• Strong knowledge of automotive systems and service procedures.
• Excellent communication and customer service skills.
• Ability to multitask and work under pressure.
• Proficiency in MS Office and workshop management software.

Job Type: Full-time