Service Advisor

Job Description

• Meeting and greeting customers: Serves as initial point of contact for customers when they arrive at the service department. Offers a warm welcome for customers, promptly addresses any issues they may have, and maintains clear and effective communication throughout the service process.
• Emphasizes the importance of providing exceptional customer service, offering personalized recommendations, and fostering strong customer relationships to ensure customer loyalty and retention.
• Schedule customer appointments and manage the service department's schedule efficiently to ensure that all customers are serviced in a timely manner.
• Suggest necessary maintenance and part replacement, explain the benefits of the proposed services, respond to client inquiries, decide on estimation and discount, advise the customer on make/model to spend where viable, and prepare repair and service estimates.
• Inform the customer about the tasks that need to be completed and ensure their approval before proceeding with vehicle testing. Clearly state the total cost in the quote and obtain customer buy in before moving forward with the repair process.
• Fill the 'T' Card with all details of jobs to be carried out with the repair estimate and fix delivery date by considering the availability of spare parts in stores and manpower in the control room.
• Ensure all repairs are carried out as per Job Card before the committed delivery time.
• Intimate and take prior approval from the customer for any repair not discussed earlier.
• Streamline communication between customers and technicians, ensuring that customer concerns and service requests are properly conveyed and that information about repairs and service updates is promptly shared.
• Work closely with the Parts advisor to ensure the availability of necessary spare parts and efficiently coordinate the work to streamline the process, resulting in accurate timelines for servicing and repair.
• Manage customer complaints, escalation, feedback and update customer data ensuring correct information and service history is maintained.

About Us

Al Ghurair Investment is one of the largest diversified family business groups in the Middle East, with operations in seven distinct industry sectors: foods, resources, properties, construction, energy, mobility and ventures. With a grassroots heritage in the United Arab Emirates spanning more than six decades, Al Ghurair Investment is woven into the very fabric of the nation since 1960, beginning as a small trading business when pearl diving and fishing were still the mainstays of the economy. Having fostered a proud history of innovation and entrepreneurship, today we continue to build upon our long legacy, founded on a solid commitment to excellence, trust and responsibility, all guided by a single ideal: 'Enhancing Life.' Today, the Al Ghurair family name is synonymous with the development of the region, and we build upon our long history of innovation and entrepreneurship through our operations in six distinct sectors including food, resources, properties, construction, energy, mobility and ventures. Headquartered in Deira, the heart of Dubai, our diversified operations span more than 20+ countries and 7 sectors across the globe, employing approximately 28,000 people.

About The Team

Drawing on over 60 years of automotive expertise, Al Ghurair Mobility is redefining transportation across the UAE by advancing cleaner, smarter, and more connected mobility solutions. From hybrid and CNG powered taxis to the introduction of EXEED, a high tech automotive brand known for intelligent design, advanced safety features, and refined performance, our growing portfolio serves both business and consumer needs.