Service Advisor

Hiring: Service Advisor KSA

Join our team and be the face of exceptional customer service in the automotive service industry!

We are looking for a Service Advisor to deliver a seamless and professional customer experience while coordinating with our technical teams to ensure high-quality service delivery.

Role Overview

As a Service Advisor, you will be the key point of contact for customers-understanding their needs, recommending the right services, and ensuring their vehicles are serviced efficiently and professionally.

Key Responsibilities Customer Interaction & Consultation

• Welcome customers and understand their service needs
• Inspect vehicles and gather essential details (mileage, history, etc.)
• Recommend suitable services (tyres, oil changes, alignment, etc.)
• Clearly explain service scope and pricing

Service Coordination

• Schedule appointments and manage workflow
• Coordinate with technicians for timely service completion
• Keep customers updated on progress and delays

Upselling & Customer Value

• Promote additional services and products
• Educate customers on premium options and offers
• Support loyalty programs and seasonal promotions

Customer Relationship Management

• Build long-term customer relationships
• Handle complaints professionally and escalate when needed
• Collect and record customer feedback

Administrative Tasks

• Prepare invoices and service estimates
• Maintain accurate service records and documentation
• Process payments and billing inquiries

Quality Assurance

• Conduct post-service follow-ups
• Ensure service quality and vehicle readiness before handover

Team Collaboration

• Act as a bridge between customers and technicians
• Coordinate with inventory teams for parts and product availability

Success Metrics (KPIs)

• Customer satisfaction scores
• Monthly upselling performance
• Service turnaround time
• Accuracy in billing and documentation
• Customer retention rates

Work Environment

• Customer-facing role at service reception
• Occasional workshop coordination
• Dynamic, team-oriented environment