Service Advisor- Automobile

Job Summary:

We are looking for an experienced and customer-oriented Automobile Service Advisor to join our team. The ideal candidate will act as the communication link between customers and the workshop team, ensuring timely, accurate, and high-quality service delivery.

Key Responsibilities:

• Greet customers, understand their service requirements, and create job cards accurately.
• Inspect vehicles with customers and explain required repairs, service packages, and maintenance recommendations.
• Coordinate with technicians to ensure timely diagnosis and completion of service jobs.
• Communicate service progress, repair updates, and cost estimates to customers.
• Upsell value-added services, maintenance packages, and accessories.
• Ensure proper documentation of service history, customer complaints, and repair records.
• Conduct post-service follow-ups to ensure customer satisfaction.
• Maintain knowledge of automotive systems, warranty policies, and service procedures.
• Handle customer complaints professionally and ensure quick resolutions.
• Ensure adherence to workshop safety and quality standards.

Requirements:

• 2–5 years of experience as a Service Advisor in the automotive industry.
• Strong technical knowledge of vehicles, diagnostics, and service operations.
• Excellent communication, customer service, and problem-solving skills.
• Ability to handle pressure and manage multiple tasks.
• Proficiency in preparing job cards, estimates, and service reports.
• Good computer skills (MS Office, service management systems).

Job Type: Full-time

Pay: AED2,500.00 - AED3,500.00 per month