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Service Advisor (Automotive Garage)

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Dubai, United Arab Emirates Posted on 07/06/2025

  • Greet customers, understand their vehicle service/repair needs, and provide accurate cost/time estimates.
  • Liaise between customers and technicians, ensuring smooth workflow in the workshop.
  • Upsell additional services/parts while maintaining transparency and trust.
  • Maintain detailed records of services, inspections, and customer interactions.
  • Handle customer complaints professionally and ensure resolution.
  • Monitor job progress and keep customers updated on vehicle status.
  • Ensure compliance with company policies and industry standards.
Requirements
  • Minimum 5 years of experience as a Service Advisor in an auto garage/dealership.
  • Strong knowledge of automotive repairs, maintenance, and diagnostics.
  • Excellent communication and customer service skills (English mandatory; Arabic a plus).
  • Proficiency in auto service software (e.g., RO systems, DMS).
  • Ability to work under pressure in a fast-paced environment.
  • Valid UAE driving license preferred.
  • Competitive salary + commission/performance bonuses.
  • Medical insurance & other benefits as per UAE labor law.
  • Opportunity to work with a reputable automotive service center.

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