Service Advisor - Western Region

Overview

WE DELIVER - Let's deliver together:

Our initiative aims to nurture talented individuals enabling them to deliver exceptional service to our esteemed customers within the Automotive sales sector. We view customers as the most important part of our business. Petromin wishes to set standards that serve the true interest of our customers.

WE DREAM - This is what we dream of:

We're seeking a talented Service Advisor who will Initiate vehicle services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer report and records in Western Region.

Responsibilities

• Initiate vehicle services and repairs by ascertaining performance problems and services requested; verify warranty and service contract coverage; develop estimates; write repair orders; maintain customer reports and records in the Western Region.
• Drive service excellence through proactive engagement and relationship building with clients.
• Develop and implement strategies to improve customer satisfaction and service outcomes.
• Provide exceptional customer service and build lasting client relationships.
• Collaborate with team members to enhance overall customer experience and satisfaction.
• Maintain a strong background in hospitality with a focus on delivering top-tier customer service.
• Demonstrate excellent communication and problem-solving skills to address client concerns effectively.
• Be self-motivated with a proactive approach to achieving service goals and resolving issues.
• Maintain immediate availability to ensure smooth service operations.

Qualifications

• Academic: Diploma/Certificate Course - Technical / Mechanical Automotive
• Related Work Experience: Minimum 3 years of experience as a Service Advisor
• Language skills: Fluent in English (read, write, speak) and able to speak and understand Arabic; must be proficient with PC use

What you can expect

• An internationally successful company
• Flat hierarchy
• Competitive compensation package
• A highly motivated team
• A modern workplace in the heart of Eastern Region
• Can-Do-Attitude
• Personal and professional development
• Engaging work environment + 22 days of annual leave + public holidays + Life Insurance

Our Ethos

We want to be a great place to work, where our employees feel valued, have equal opportunities, and benefit from pay equality.

We DARE - YOU to apply

• Applications from all individuals are encouraged regardless of gender
• Saudi nationals are preferred
• Applications are accepted from local hires only

More about us

Petromin Corporation is a leading multinational organization in the Kingdom of Saudi Arabia. We stand as a strong transformative force, enabling the movement of people, products and services through sustainable and innovative mobility solutions serving individuals and businesses alike - We help you move!

With a family of more than 6000 colleagues, Petromin holds deep roots in over 40 countries throughout Central Asia, Southeast Asia and the MENA region.

Under the Petromin Corporation banner, we proudly host 8 business verticals, all devoted to providing a wide range of products and services. Through this profile, we are the only company to serve the entire customer automotive journey. In the Mobility Solutions ecosystem, Petromin Corporation is revolutionizing the landscape through futuristic ideas and sustainable practices with a customer-centric mindset.

Mission

To be the most customer centric mobility solutions leader in Saudi Arabia by using the latest technology platforms, service, and parts network in a sustainable manner.

Vision

To provide personal vehicle owners and vehicle enthusiasts with products and services offering the most comprehensive end to end mobility, convenience, and value in a most professional manner.

Ethics

Our organization functions on an ethos of honesty and respect. We believe in supporting our people and preserving our biosphere through responsible practices.

Culture

Our organization focuses on building a foundation of trust and reliance for its greatest resource - our people. Together, we nurture our environment to prosper and grow, with mutual respect, to build a better tomorrow.

We are looking forward to welcoming you!

Let's drive success together!