Service and Repair Coordinator

Div. 29 Duluth, GA

Summary

Responsible for coordinating service and repair activities for fire protection and life safety systems; serves as the primary point of contact between field technicians, customers, and internal teams to ensure service calls are scheduled, executed, and documented accurately and efficiently.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Schedule and coordinate service calls for fire alarm, sprinkler, suppression, and life safety systems
• Dispatch technicians and manage daily and weekly service schedules
• Communicate with customers regarding service appointments, access requirements, and job status
• Track service tickets, work orders, and technician progress in ERP/service management systems
• Review service documentation for completeness and accuracy
• Coordinate follow-up repairs, inspections, and return visits
• Support billing by ensuring service documentation is complete and submitted timely
• Assist with emergency service coordination as needed
• Maintain accurate service records and customer histories

Education and/or Experience

High School Diploma and 2+ years of experience in service coordination, dispatch, or administrative support; fire protection, construction, or facilities service experience preferred

Computer Skills

Proficiency with Microsoft Office, scheduling software, and ERP systems.

Physical Demands

Prolonged periods of computer and phone use; regularly required to sit and use hands, talk or hear, stand; walk and reach with hands and arms; occasionally lift and/or move up to 10 pounds; vision abilities required by this job include close vision.

***AGENCY NOTICE***

Agency Submissions: Century Fire Protection does not accept unsolicited resumes from external Headhunters, staffing agencies or search firms. Any resume submitted without a signed agreement will be considered property of the company, and no fees will be paid.

Century Fire Protection is one of the largest and most successful full-service fire protection companies based in the Southeast and we are still growing! There are a wide range of positions and countless opportunities for career growth. Each employee is empowered to do their job and serve our clients. There is no better place to work in the industry!

We believe our people are our biggest asset and as such, we offer comprehensive benefits, education, and training to ensure employees succeed and grow. Benefits include:

• Medical
• Dental
• Vision
• Flexible Spending Accounts
• Voluntary Life Insurance
• Short-term & Long-term Disability
• Paid Time Off
• Paid Holidays
• 401(K) with Company Match
• Employee Assistance Program
• Employee Relief Fund
• Supplemental Insurance including Critical Illness, Hospitalization & Accident

Build a Career that Burns Bright!

We support and hire Veterans and we are an Equal Opportunity Employer