Service Assistant

To ensure optimum advice and customer care quality for service customer in accordance with BMW Group and AGMC standards and successfully contribute in achieving Service Department target and the organization vision and mission.

Key Responsibilities:

• Meeting and greeting customers arriving in the Showroom.
• Handling the telephone switchboard and taking messages.
• Planning the workshop capacity/ team capacity and continuous utilization of workshop.
• Ensuring that waiting customers have been made comfortable & are being well looked after.
• Following all QMA instructions in regard to customer consultations
• Handling initial verbal complaints from customers & directing them to the responsible person.
• Identifying methods for improvement in floor traffic control.
• Reporting to management any discrepancies noticeable in the showroom, this might contribute negatively to the achievement of customer satisfaction.
• Thanking the customer when they leave, wherever possible.
• CRM follow up
• Monitoring customer complaints.
• Ensure highest degree of customer satisfaction and retention at all times.
• Handling customer complaints and ensure corrective action has been taken.
• Focus on quality of customer service & regular follow up.
• Communicate professionally with customers at all time before, during & after the service.
• Drive the department’s business through superior customer service and providing updated product information.
• Communicate and meet with customers on a regular basis with regards to promoting BMW Brand.
• Develops and maintain customers relations and ensure customer business growth.
• Maintains and develops existing and new customers through appropriate propositions and ethical sales methods, and relevant internal liaison, to optimize quality of service, business growth, and customer satisfaction.

Candidate Profile:

• Fresher or 1-3 years customer service experience with luxury brands
• Strong communication and customer service skills
• Arabic speaker is an added advantage
• Computer knowledge in MS Excel and Emailing
• High School or Bachelors degree

**Please note that only shortlisted candidates will be contacted. Thank you for applying with us.

Job Types: Full-time, Permanent

Pay: AED5,000.00 - AED5,001.00 per month

Application Question(s):

• Is Al Quoz a convenient location?
• Do you have a car dealership or automotive experience?
• Do you have hospitality experience?
• How many years of work experience do you have with Microsoft Excel?
• This is an entry-level position. What is your monthly salary expectation?

Work Location: In person