Service BDC

Full-Time | Monday–Friday | 7:30 AM – 5:30 PM

Job Overview

Pinckney Chrysler Dodge Jeep Ram is hiring a Service BDC (Business Development Center) Representative to support our high-volume service department. This role is ideal for a customer-focused professional with experience in call centers, automotive service, or appointment scheduling who thrives in a fast-paced environment.

As a Service BDC Representative, you will be the first point of contact for service customers, responsible for inbound and outbound calls, appointment scheduling, and follow-up communication to drive service traffic and customer satisfaction.

Key Responsibilities

• Answer inbound service calls promptly with a professional and friendly attitude
• Schedule, confirm, and manage service appointments
• Make outbound calls for declined services, missed appointments, and maintenance reminders
• Respond to customer inquiries via phone, email, and text message
• Update and maintain accurate customer information in the CRM system
• Communicate with service advisors and management to coordinate customer needs
• Help manage daily service schedules to maximize shop efficiency
• Promote service specials, maintenance packages, and dealership offerings
• Meet or exceed daily and monthly appointment goals
• Deliver a high-end customer experience aligned with the Genesis Cadillac brand

Qualifications & Skills

• High school diploma or GED required
• Previous experience in a Service BDC, call center, dealership, or automotive service environment preferred
• Strong verbal and written communication skills
• Excellent phone etiquette and customer service mindset
• Ability to multitask, prioritize, and work efficiently in a fast-paced setting
• Comfortable using CRM systems, dealership software, and Microsoft Office
• Reliable, punctual, and well-organized

Compensation & Benefits

• Competitive hourly pay
• Health, dental, and vision insurance starting day one
• 401(k) with employer match
• Paid time off and paid holidays
• Ongoing training and career development
• Friendly, professional, team-oriented work environment

We pride ourselves on delivering an exceptional luxury service experience—for both our customers and our employees. Join a respected dealership with strong leadership, growth opportunities, and a culture built on professionalism and teamwork.

Location: Pinckney, MI
Apply today to become part of our award-winning service team!

Benefits:

• 401(k)
• 401(k) 5% Match
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Opportunities for advancement
• Paid time off
• Paid training
• Referral program
• Retirement plan
• Vision insurance

Work Location: In person