Service Center Specialist

As a Service Center Specialist, you will be the voice of our organization supporting and retaining personal lines customers on behalf of our independent agency partners. You will deliver exceptional service, provide trusted guidance, and serve as a subject matter expert in Auto, Homeowners, and Umbrella coverage while helping customers protect what matters most. This is a great opportunity for a driven, customer-focused professional who thrives in a fast-paced environment and enjoys combining service excellence with sales success.

Responsibilities

• Serve as a trusted advisor to customers and agents, answering questions on coverage, billing, premiums, and policy changes
• Quote, recommend, and sell personal lines products to new and existing clients
• Conduct proactive renewal reviews and identify coverage gaps
• Resolve underwriting and policy issues with sound judgment
• Deliver first-call resolution and an outstanding customer experience
• Accurately update policy information across multiple systems
• Manage a high volume of inbound and outbound calls with professionalism and efficiency
• Collaborate with teammates to exceed service and sales goals

Qualifications

• Active Property & Casualty (P&C) license required
• Strong communication, listening, and problem-solving skills
• Ability to multitask in a fast-paced, high-volume environment
• Attention to detail and strong organizational skills
• Sales experience preferred
• 1–3 years of insurance or related experience preferred
• Bachelor's degree preferred

Licensing & Growth

An active Property & Casualty (P&C) license is required for this role. We provide ongoing training, tools, and support to help you continue growing your insurance career and expand your expertise in personal lines coverage.

Schedule

This is a full-time, 37.5-hour per week position, Monday through Friday. Our service center operates between 8:00 AM and 7:00 PM, and team members work scheduled shifts within those hours (such as 8:00–4:00, 9:00–5:00, or 11:00–7:00) based on business needs.

Salary Range

The pay range for this position is $55,000 to $73,000 annually. Actual compensation will vary based on multiple factors, including employee knowledge and experience, role scope, business needs, geographical location, and internal equity.

Benefits and Perks

• Paid time off
• Free onsite gym at our Boston location
• Tuition reimbursement
• Low cost and excellent health insurance coverage options that start on Day 1 (medical, dental, vision)
• Robust health and wellness programs
• Auto and home insurance discounts
• Matching donation opportunities
• Annual 401(k) employer contribution
• Various Paid Family leave options including Paid Parental Leave
• Resources to promote professional development
• Convenient locations and pre-tax commuter benefits

About the Company

The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner's insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.