Service Contract Executive

Overview Of The Role:

The Service Contract Executive is responsible for preparing and maintaining service contracts within the BYD Aftersales department. This role involves close coordination with branch offices to provide support and ensure that contract-related queries, such as transfers and terminations, are processed efficiently. The position requires strong analytical skills to handle numerous contracts and pricing requests accurately, which is important for preventing revenue loss and supporting new business initiatives. Success in this role depends on the ability to manage tasks within deadlines and work collaboratively with various teams across the organization.

What You Will Do:

• Prepare service contracts for new models and modify existing contracts as needed.
• Maintain service contracts in the system to ensure accuracy and prevent revenue loss.
• Update service contract parts pricing to reflect current rates.
• Create and maintain service contracts for fleet customers.
• Generate ad-hoc reports to provide necessary information to stakeholders.
• Provide contract-related support to branches, including handling contract transfers, terminations, refund requests, and reinstatements within specified timeframes.
• Collaborate with the corporate department on pricing requests for new initiatives.
• Ensure completion of tasks by specified deadlines, maintaining high accuracy and efficiency.

Required Skills To Be Successful:

• Advanced knowledge of SAP IS AUTO and Microsoft Excel.
• Strong analytical and coordination skills with attention to detail.
• Proficient communication and interpersonal skills.
• Ability to work under pressure and meet deadlines effectively.

What Qualifies You For The Role:

• Graduate or diploma holder, preferably with automotive experience.
• Minimum 3 years experience in a similar position, specifically in service contract or pricing analyst roles.
• Mandatory experience in automotive aftersales.
• Advanced Microsoft Office skills, particularly in Excel and SAP IS AUTO.
• Working knowledge of BI reporting attributes.