Service Coordinator

About the Role

Generator Service Center is seeking a highly organized and process-driven Service Coordinator to manage daily service scheduling, enforce workflow procedures, and maintain operational accuracy.

This is a structured, systems-based role. It requires strong attention to detail, comfort working in multiple software platforms (FieldPulse, QuickBooks, spreadsheets), and the ability to follow step-by-step procedures without skipping steps.

This is not a casual front desk position.
It is a workflow coordination role that supports service efficiency, documentation accuracy, and communication between departments.

Core Responsibilities

Scheduling & Dispatch

• Schedule service calls, inspections, maintenance, and repairs.
• Prioritize emergency and outage calls appropriately.
• Coordinate technician routes and daily schedules for efficiency.
• Adjust schedules as needed while maintaining organization and accuracy.
• Confirm appointments and communicate clearly with customers and technicians.

Workflow & Process Compliance

• Correctly classify incoming calls (contract, non-contract, maintenance, call-out, warranty, repair).
• Follow established service workflows without skipping steps.
• Confirm billing clearance before scheduling non-contract work.
• Monitor pending jobs and communicate when updates are required.
• Maintain clean and accurate job statuses in FieldPulse.

Documentation & System Accuracy

• Enter clear and organized job notes.
• Update internal service tracking spreadsheets.
• Upload and organize contracts, estimates, and related documents.
• Ensure records align between FieldPulse and QuickBooks.
• Track contract renewals and inspection cycles.

Fleet & Route Oversight

• Review fleet tracking data (Life360/Quartix) to ensure technician routes, job durations, and travel time align with scheduled work and company vehicle policies.
• Flag discrepancies to management when necessary.
• Support schedule efficiency through route awareness.

Professional Communication

• Represent Generator Service Center professionally in all customer interactions.
• Use good judgment when prioritizing service requests.
• Communicate clearly and confidently with customers, technicians, billing, and management.

What We’re Looking For

• Naturally detail-oriented and organized.
• Strong judgment in prioritizing service calls and emergencies.
• Able to manage multiple active jobs without losing accuracy.
• Comfortable enforcing policy (no billing clearance = no scheduling).
• Calm under pressure during high-demand periods.
• Proactive communicator who verifies rather than guesses.
• Demonstrates strong sense of urgency in a fast-paced service environment
• Takes ownership of operational flow and identifies inefficiencies proactively.
• Comfortable holding technicians accountable to scheduling and documentation standards.
• Shows potential for leadership and process improvement

Qualifications

• 2+ years experience in service coordination, dispatch, or structured administrative roles required.
• Experience in HVAC, electrical, plumbing, generator service, or similar field service industry is a plus.
• Proficiency with scheduling software and spreadsheets.
• Strong written and verbal communication skills.
• Ability to multitask while maintaining accuracy.

Compensation

$20–$24 per hour depending on experience.

Final candidates will complete a short scenario-based exercise to demonstrate process comprehension and attention to detail

Pay: $20.00 - $24.00 per hour

Benefits:

• Health insurance
• Paid time off

Application Question(s):

• How many technicians or field employees have you scheduled at one time?
• How do you manage a high call volume while also handling emails and internal requests?
• We are a fast-growing generator company. What interests you about working in this industry?
• What does urgency mean in a service-based business?
• Our company values customer service, innovation, sustainability, and accuracy. Which of these do you naturally align with most and why?

Work Location: In person