Service Coordinator

High Rise Fire and Security, affectionately known as High Rise, founded in 1992, is a leading fire alarm, life safety and security systems solutions provider. We provide a broad range of products and services including, but not limited to, the design, installation, service and maintenance of Fire Alarm, Auxiliary Radio Communication, Area of Refuge, Parking Garage Gas Detection, Card Access, Camera Surveillance, Video Intercom and Intrusion Systems.

High Rise is an Edwards Systems Technology (EST) Strategic Partner and a multi-year winner of “Strategic Partner of the Year Award” for the Northeast Region. Additionally, we are very proud to have been named “2014 Best Small Companies to Work for in New York State” by the New York State Society for Human Resource Management (NYS-SHRM).

We are the first North American member of the SCUTUM Group. SCUTUM, founded in 1989, is a fast-growing, privately owned, leading European life safety company with offices in France, Germany, United Kingdom, Belgium, the Netherlands, and Luxembourg. SCUTUM complements our solutions with additional products, services and expertise in electronic security, cyber security and defense security with an Artificial Intelligence (AI) platform.

Required Education and Experience

• Associate’s Degree required, preferably in Applied Mathematics or relevant field
• One year of experience working in a professional, service-oriented environment

Essential Duties and Responsibilities

• Scheduling and assignment of technicians for service calls and maintenance jobs, including confirmation of their locations and job status throughout the day.
• Coordination of overflow in all areas of the Service Department.
• Data management of database upon call completion, updates to client information, input and closing of service reports, and preparation of Central Station contracts.
• Preparation of quotes for equipment and non-contract labor, and ordering of equipment to replenish inventory depleted from the Service Department.
• Coordination with the Accounting Department in reviewing service-related issues to resolve client and job disputes.
• Performing related tasks as required.

Skills and Knowledge

• Strong analytical, technical, and quantitative skills, i.e. troubleshooting, resolving, and configuring systems.
• Above average proficiency in computer literacy and applications, i.e. MS Excel, Outlook, and Word.
• Excellent interpersonal and client service skills.
• Demonstrated ability to work as part of a team.
• Outstanding oral and written communication skills, with the ability to produce quality results.
• Excellent project management and organization skills.
• Ability to work under pressure and be multi-talented to meet aggressive time schedules.
• Ability and desire to learn new software applications.
• Interest in fire alarm systems operations preferred.
• Understanding of basic electronics theories and principles (Ohm’s Law, AC/DC, etc.) preferred.

Core Competencies

• Job Knowledge
• Accountability & Dependability
• Results Focus & Initiative
• Client Service Focus and Effective Communication
• Relationship Building & Collaboration
• Judgment & Decision Making
• Ethics & Integrity

High Rise offers a highly competitive compensation and a generous benefits package, including medical, dental, vision, prescription plans for employees and their families, company paid life insurance, 401k match and Profit-Sharing contributions.

High Rise offers a variety of exciting career development opportunities within the organization. We have a robust learning and development platform that provides training and mentoring to employees at all levels of the organization. Employees are offered the opportunity to take part in a range of internal training initiatives to hone their existing skills and continue to grow professionally in accordance with the changing external environment. In addition, our peer-to-peer coaching program and emphasis on dynamic information exchange between teams ensures that our people are challenged intellectually and given the opportunity to succeed in their role.

Our organization is dynamic, and we pride ourselves on providing a collaborative work environment where employees are consistently engaged and work together to provide top quality service.

Come explore the possibilities at High Rise.