Service Coordinator

Position Summary
The Service Coordinator serves as a key liaison between customers, vendors, and internal departments to ensure efficient repair coordination, purchasing, inventory accuracy, and customer satisfaction. This role requires strong communication skills, attention to detail, and the ability to manage multiple priorities in a fast-paced service environment.


Key Responsibilities

• Communicate effectively with customers to understand and meet their requirements while following company guidelines.
• Coordinate repair processes across departments to ensure timely job completion and customer satisfaction.
• Communicate with customers regarding estimates, job status, and delivery timelines.
• Work collaboratively with team members to support customer needs and branch operations.
• Analyze and maintain active jobs, open orders, and open quotes reports on a weekly basis.
• Contact vendors to confirm pricing and availability of parts or repair items.
• Complete purchasing activities, including issuing purchase orders and monitoring open purchase orders to resolution.
• Perform weekly purchasing of stock items and assist with procurement of shop equipment and supplies.
• Review and maintain accurate branch physical inventory on a consistent basis.
• Process new product sales, receiving, invoicing, and customer credits.
• Assist walk-in customers, pull orders, and load customer products as needed.
• Answer incoming phone calls and route them to the appropriate departments.
• Assist with special projects and other duties as assigned by the Branch Manager.
• Attend company, vendor, or manufacturer-sponsored training to improve product knowledge and job skills.
• Maintain a clean, organized work area as directed.
• Support inter-departmental transfers of stock and non-stock items.