SERVICE COORDINATOR

Job Summary
We are seeking a dynamic and detail-oriented Service Coordinator to join our team at LCS, Logical Control Service in Carrollton Texas.

In this vital role, you will serve as the central point of contact for coordinating service activities, managing logistics, and ensuring seamless communication between clients, vendors, and internal teams. Your energetic approach will help streamline operations, optimize transportation planning, and enhance overall customer satisfaction. This position offers an exciting opportunity to utilize your analysis skills, technical knowledge, and exceptional communication abilities to drive efficiency and support our commitment to outstanding service delivery.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

Operations & Scheduling

Partner with the Dispatcher to manage daily scheduling, job coordination, and workflow prioritization.

· Cross-train with Dispatch to provide seamless coverage during PTO or unplanned absences.

· Maintain clear, consistent communication with the Service Manager and Dispatcher to ensure operational alignment.

· Contribute actively to process improvement initiatives by identifying inefficiencies and recommending workflow enhancements.

Preventative Maintenance (PM) Contracts

· Manage the full lifecycle of PM contracts, including scheduling, customer communication, parts procurement, and on-site preparation.

· Coordinate delivery of required parts and materials to the shop; oversee organization and job-readiness of equipment.

· Compile PM service data, collaborate with technicians to evaluate findings, and prepare accurate repair quotes for customers.

Administrative & Billing

Obtain required client documentation using company-approved forms prior to initiating approved work.

Ensure all technician-procured materials are accurately documented for timely and complete billing.

Track and communicate parts orders to technicians, the Service Manager, and Dispatcher, ensuring all parties remain informed.

Customer Relations & Service Delivery

Serve as a point of contact for clients, fostering positive relationships and ensuring a high standard of service experience.

Assisting Dispatch with coordination of service operations to ensure timely, efficient delivery while meeting customer expectations.

Experience

• Demonstrated ability to handle dispatching responsibilities efficiently while maintaining excellent communication skills.
• Proficiency in data entry, analysis skills, and multi-line phone systems; familiarity with AS400 or similar enterprise resource planning (ERP) systems is a plus.
• Excellent organizational skills with attention to detail; ability to multitask effectively under pressure. Join us as a Service Coordinator and become an essential part of our logistics team! Your proactive mindset and technical expertise will help us deliver exceptional service while advancing your career in transportation management. We value energetic professionals who thrive on problem-solving and making a positive impact every day!

Pay: $24.97 - $30.07 per hour

Benefits:

• 401(k)
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person