Service Coordinator

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us, and we can make a difference together.

• The ideal candidate for this role will have the ability to leverage technology to enhance the communication and operational efficiency of the service branch.
• Schedule and dispatch technician daily work orders for repairs while ensuring the scope of work and time requirements are well communicated
• Manage prioritization of repairs while optimizing technician-assigned routes to align with job requirements
• Partner with Service Manager & Service Operations Lead to prepare bi-weekly technician schedule
• Proactively distribute work orders for jobs daily
• Adhere to scheduling guidelines and work order priority to load the schedule
• Assist with the management and recording of non-productive technician time
• Assist in general office administration; answering phones, receiving and distributing of mail, receiving parts, etc.
• Other duties as assigned

Required Qualifications:

• High School diploma or GED
• 2+ years customer service experience
• 6+ months experience supporting customers via telephone and email

Preferred Qualifications:

• Excellent verbal and written communication skills
• Strong organizational skills
• Excellent attention to detail and accuracy
• Experience with Microsoft Office
• Experience in the HVAC Industry.

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