Service Coordinator

Service Cordinator:Location: Bromley, KentHours: 8:00am – 4:00pm or 9:00am – 5:00pmSalary: £30,000 – £34,000 per annum (depending on experience)

About Us:

We are a well-established air conditioning and HVAC company based in Southeast London, operating since 2013. Our continued success is built on delivering high-quality service and maintaining strong, long-term relationships with our clients.

The Role: We are seeking a highly organised and proactive Service Coordinator to join our growing team. This is a fast-paced, customer-focused role responsible for coordinating air conditioning installations, maintenance, and repair works.You will act as the key link between customers, engineers, and suppliers—ensuring all jobs are efficiently scheduled, resourced, and completed to a high standard.

Key Responsibilities:

Coordinate and schedule HVAC engineers for servicing of air conditioning systems

Act as the first point of contact for customer and engineer queries via phone and email Manage and maintain the CRM system, ensuring accurate and GDPR-compliant records

Monitor job progress from initial booking through to completion and invoicing Meet job timelines

Prepare and issue quotations and invoices (using Xero)

Liaise with clients to understand requirements and provide updates Produce and complete RAMS and Permits where required using standard templates

Follow up on outstanding quotations, reports, and remedial works Ensure service delivery meets company standards and client expectations Update tracker spreadsheetsProvide F-Gas certification when required for clients

Skills & Experience

Previous experience in a Service Coordinator / Scheduler / Repairs Coordinator role (ideally within HVAC, construction, or building services)

Strong communication skills with confidence handling customer and engineer interactions Proven ability to schedule workloads and manage changing priorities

Excellent organisational skills with high attention to detail Ability to work independently and use initiative in a fast-paced environment

Experience preparing and following up on quotations is desirable Proficient in Microsoft 365 (Word, Excel, SharePoint)

Commercial awareness with a focus on efficiency and cost control Positive, flexible, and team-oriented approach

What We OfferCompetitive salary based on experience Opportunities for career progression within a growing company

20 days annual leave plus bank holidays Company pension scheme (following probation)

Supportive, friendly, and collaborative working environment

Job Type: Full-time

Pay: £30,000.00-£34,000.00 per year

Benefits:

• Casual dress
• Company pension
• Employee discount
• On-site parking

Work Location: In person