Service Coordinator

We are seeking a dedicated Service Coordinator to join our team. The Service Coordinator will play a crucial role in ensuring the smooth operation of our service department by providing administrative support and exceptional customer service at the West Norriton, PA branch. This position requires a detail-oriented individual with excellent organizational skills and the ability to manage various tasks efficiently.- Manage office operations and provide administrative support to the service department.

- Coordinate appointments, handle calendar management, and assist with event planning.
- Handle incoming service, including answering phone calls and greeting clients. - Review job documentation from the salesman to ensure completeness.
- Process technician's service tickets for parts.
- Place orders with vendors for work orders.
- Collaborate with team members to support daily operations effectively. - Use of company-approved processes and systems

Qualifications:
- Previous experience in office management or as a dental receptionist is a plus.
- Proficiency in NetSuite/ERP/SAP.
- Strong organizational skills with the ability to multitask effectively.
- Ability to transcribe and type accurately to maintain documentation.
- Strong computer skills. - Knowledgeable with Microsoft products, including SharePoint

Benefits:

Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, 401K with match, Profit Sharing, Tuition Reimbursement, Paid Time Off (PTO), Company Holidays, Referral Program

EEO Statement:

Our company provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression. We comply with federal, state, and local laws regarding nondiscrimination in employment practices.

About Us:

We’re a successful and growing company, thriving in a growing market. We are experts in industrial and commercial steam and hot water equipment, systems, controls and all related services. We have been providing steam and hot water equipment, expert field service, system design & specification, control systems, code welding, and water treatment chemical services for over 60 years. The company currently operates from its headquarters in Valley Forge, PA, and maintains three separate sales and service offices in Lebanon, PA, Washington, PA, Sykesville, MD, and our newest location, Easton, MD.

Job Type: Full-time

Pay: $52,000.00 - $62,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Application Question(s):

• Do you have 2 years of commercial and or industrial mechanical experience?
• Do you have 2 years of customer service call/scheduling experience?

Education:

• High school or equivalent (Required)

Language:

• English (Required)

Work Location: In person