Service Coordinator

About Alliant Communications

Alliant Communications is a growing technology and communications company dedicated to delivering exceptional service and support to our customers. We're looking for a highly organized, customer-focused Service Coordinator to coordinate service operations, support our technical team, and ensure an outstanding customer experience.

If you thrive in a fast-paced environment, enjoy solving problems, and can manage multiple priorities while maintaining attention to detail, we’d like to hear from you.

Position Summary

The Service Coordinator serves as the central point of coordination for the Service Department. This position is responsible for scheduling and dispatching technical resources, managing customer communications, monitoring service requests, maintaining service ticket accuracy, and ensuring the timely completion of customer service work.

The successful candidate will be highly organized, detail-oriented, customer-focused, and able to manage multiple priorities throughout the day.

Primary Responsibilities

· Serve as the primary point of contact for customer service requests.

· Schedule and dispatch field technicians for service calls, maintenance visits, and project support.

· Monitor incoming service requests through phone, email, and service management systems.

· Prioritize and assign service tickets based on urgency, customer commitments, and technician availability.

· Maintain accurate technician schedules and resource assignments.

· Communicate appointment details, schedule updates, and service status information to customers.

· Monitor service ticket progress and ensure timely completion and documentation.

· Coordinate service follow-up visits and preventative maintenance activities.

· Escalate service issues requiring management attention.

· Track loaner equipment, returned equipment, and RMA activity.

· Assist with service reporting and operational documentation.

· Provide backup support for customer service functions when needed.

· Participate in department meetings and continuous process improvement initiatives.

· Maintain a clean driving record. This position is required to drive on company time.

Required Qualifications

· High school diploma or equivalent.

· Minimum two (2) years of experience in dispatching, scheduling, customer service, administrative support, or a related role.

· Strong computer skills, including Microsoft Outlook, Word, and Excel.

· Excellent written and verbal communication skills.

· Strong organizational and time-management abilities.

· Ability to multitask and prioritize work in a fast-paced environment.

· Professional phone and customer service skills.

· Ability to work independently and as part of a team.

· Satisfactory results of a post-offer background check and drug screen.

· Must have a valid driver’s license and vehicle liability insurance.

Preferred Qualifications

· Experience using ConnectWise Manage or similar PSA/service management software.

· Experience working in IT services, telecommunications, HVAC, electrical, construction, or field service industries.

· Experience coordinating multiple technicians and service schedules.

· Experience handling high-volume customer communications.

Key Skills

· Scheduling & Dispatching

· Customer Service

· Communication

· Attention to Detail

· Time Management

· Problem Solving

· Resource Coordination

· Multitasking

· Team Collaboration

What Success Looks Like

The successful Service Coordinator will:

· Maintain accurate and efficient technician schedules.

· Ensure service requests are dispatched promptly.

· Communicate proactively with customers.

· Support high technician utilization.

· Help maintain excellent customer satisfaction.

· Keep service tickets organized, accurate, and up to date.

Benefits

We offer a competitive compensation package and benefits program, including:

· Medical, dental, and vision coverage for employees and eligible dependents.

· Basic Life and AD&D coverage for employees.

· Health Savings Account with company contributions.

· Access to services through Employee Assistance Program.

· Retirement plan with company match of up to 4%.

· Six paid annual holidays.

· Paid time off policy for vacation and sick leave.

· Paid bereavement and jury duty leave.

Why Join Alliant Communications?

At Alliant Communications, you’ll be part of a team that values customer service, teamwork, accountability, and continuous improvement. You’ll play a critical role in helping customers receive exceptional support while working alongside a dedicated team of professionals.

Application Instructions

To help us identify candidates who pay attention to detail, please include the word “Yakima” somewhere in your answer to one of the application questions or cover letter.

We look forward to hearing from you!

Pay: $19.00 - $22.00 per hour

Application Question(s):

• Do you have at least two years of experience in dispatching, scheduling, customer service, or administrative support?
• What hourly wage are you seeking?
• Are you available to work Monday-Friday, 8:00 a.m. - 5:00 p.m. ?
• Have you used ConnectWise, ServiceTitan, Autotask, or similar service management software?
• A technician calls in sick and has six appointments scheduled for the day. What would be your first priority?
• In three to five sentences, tell us why you would be successful in this role. Please include the word "Yakima" somewhere in your response.

Work Location: In person