Service Coordinator

Are you the person who thrives when every day is different, enjoys juggling multiple priorities, and takes pride in creating win-win solutions for customers and teammates alike?

Vital Mechanical Service is looking for a Service Coordinator who serves as the central hub between our customers, technicians, and internal teams. This role is ideal for someone who loves building relationships, solving problems, staying organized, and ensuring every customer interaction reflects our commitment to exceptional service.

At Vital Mechanical Service, we believe in delivering an exceptional experience every time, every way. Our culture is built on our core values:

• Integrity
• Teamacity
• Do the Right Thing
• Positive Outlook

These values guide our decisions, strengthen our relationships, and help us create positive outcomes for our customers, our team, and our future.

Position Overview:

• Day to day coordination, assignment, and dispatch of field labor to fully meet client’s needs.
• Primary point of contact for client needs and communication.
• Maintain client records, keeping service site information up to date daily.
• Set up service sites, work orders, and agreements.
• Procurement and coordination of resources, equipment, and materials.
• Assist service team in assembling estimates and quotations.
• Review and route all service maintenance agreements, completed work orders, tasking, tracking any open items, and press for resolution.
• Cover on-call after-hours dispatch which includes weekends and holidays on a rotating schedule.

Knowledge, Skills, and Abilities:

• 3 years of coordinating and customer service experience required
• 1 year mechanical industry experience preferred
• Associate degree in business (or equivalent) is preferred but not required for candidates with proved past work experience.
• Strong financial acumen (accounting basics, planning, analysis)
• Proven track record of success

HOW TO APPLY: Visit our careers page at https://vitalmechanical.com/vital-careers/

Job Type: Full-time

Pay: $32.00 - $36.00 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Ability to Commute:

• Renton, WA 98057 (Required)

Work Location: In person