Service Coordinator, Industrial Dock and Door Division

At Yale Mechanical, we design, install, and service HVAC, plumbing, sheet metal, building automation, millwright, and dock & door systems for commercial and industrial facilities across the Twin Cities, and beyond. From troubleshooting a rooftop unit in the middle of January, to installing cutting-edge systems in new construction, our work keeps businesses running strong. Backed by the national strength of Service Logic, we combine the resources of a large organization with the feel of a local, hands-on team. If you thrive on problem-solving and you want your work to make a real impact, Yale is the place for you!

We’re looking for a Service Coordinator for our Industrial Loading Dock & Garage Door Division – a detail-driven professional who thrives in a fast-paced, customer-focused environment and can balance scheduling, communications and technical coordination with precision. This role ensures both customers and Yale technicians have exactly what they need when they need it.

RESPONSIBILITIES:

In this role, you’ll be the hub that keeps our Industrial Loading Dock & Garage Door service operations moving forward. Key responsibilities include:

Service Dispatch & Service Coordination

• Review and process service requests, dispatching the right technician with the proper skill set, paperwork, parts, and information.
• Communicate clearly with customers and technicians to complete service calls and repairs to meet (or exceed) customer expectations.
• Ensure parts and equipment are verified and staged for technicians to prepare for a successful installation.
• Proactively monitor technician Work-in-Progress (WIP) to ensure jobs are on track and invoicing is accurate.

Customer Scheduling & Follow-Up

• Schedule planned maintenance with customers.
• Ensure quoted repairs are communicated thoroughly before dispatching, including scope of work, time allotment, and equipment needed.
• Follow up with technicians, managers, and other departments to close the loop on repairs.

Documentation & Administration

• Enter orders, source materials, create purchase orders, and track/receive inventory.
• Document all job details in service/invoicing software and maintain accurate logs, forms, billing, reports, and records.
• Assist with accounts payable and receivable duties.
• Maintain trailer and lift check-in/check-out.

Team Support

• Work closely with the Service Manager to share updates, flag unusual circumstances, and request additional resources when needed.
• Quote small repairs and execute the job’s approval & completion.
• Perform other duties assigned by department leadership.

QUALIFICATIONS:

• Minimum 2 years’ experience in industrial service planning or service management, previous mechanical / technical background.
• An understanding of commercial loading dock equipment, parts and functions.
• Proficiency to visually inspect equipment and parts with an understanding of good / usable / bad / unusable.
• Able to safely drive and operate a forklift and other types of construction equipment, with proper training and certification.
• Excellent written and verbal communication skills; able to interact professionally with customers, technicians, and management.
• Strong organizational and planning skills.
• Comfortable in a fast-paced, technology-driven service environment.
• Professional, respectful presence on the phone, via electronic communications, and physically in the office.
• Basic knowledge of accounting processes.
• Proficiency with Microsoft Office (Outlook, Excel, Word) and office equipment.
• A team player who can also work independently with minimal supervision.
• GED or High School diploma.
• Must pass a criminal history background check.
• Flexibility to work overtime, or to support other divisions in Dispatch, as assigned.

PHYSICAL & MENTAL DEMANDS:

• Ability to sit for extended periods of time working at a computer or handling dispatch communications.
• Ability to talk, hear, and communicate clearly.
• Ability to work in a fast-paced environment, managing multiple priorities simultaneously.
• Frequent use of hands and fingers to type, handle paperwork, operate office equipment, and use a telephone.
• Capacity for critical thinking and decision-making under time-sensitive conditions.
• Ability to maintain composure and professionalism when handling urgent service requests or challenging situations.
• Occasionally stand, stoop, walk kneel, crouch, or crawl.
• Reach and use hands to handle, carry and utilize tools or materials, sometimes exceeding 40 pounds.
• Use close vision and adjust focus as needed.

Reasonable accommodation will be made to enable individuals with disabilities to perform essential functions.

SALARY & BENEFITS:

This is a salaried, exempt role, paying at an annual gross range between $60K - $68K, depending on experience. Additionally, the company offers certain incentive programs, in line with other similarly situated employees. Also, we offer a comprehensive benefits package, including medical, dental, vision, ancillary programs, such as life and disability, an employer-matched 401K, ongoing training and safety programs.

WHY JOIN YALE?

Since 1939, Yale Mechanical has built a reputation for delivering exceptional mechanical contracting services across the Twin Cities – handing HVAC, plumbing, industrial, millwright, docks & doors, and more. Joining Yale, you’ll be part of a supportive, hands-on crew that values you. We foster a work environment built on collaboration, respect and trust, where technicians and support staff lean on one another to get the job done.

We believe in investing in our people – giving you opportunities to grow, stay sharp, and build a long career with us, not just a job.