Service Coordinator/Dispatcher

Position: Service & Office Coordinator

Location: York, NE

Job Type: Full Time

Job Responsibilities

1. Scheduling & Dispatch

· Schedule service calls and small installations

· Confirm appointments with customers

· Coordinate daily technician schedules

2. Invoicing & Customer Follow-Up

· Send invoices promptly after job completion

· Follow up on unpaid invoices via phone and email

· Track past-due accounts and provide status updates

· Process customer payments accurately

3. Bookkeeping Support (Bookkeeper already on staff)

· Upload invoices, receipts, and job-related documents

· Maintain organized digital job folders

· Ensure all documentation is complete before submitting to the bookkeeper

4. Customer Communication

· Answer incoming phone calls

· Assist walk-in customers

· Provide job status updates

· Route technical questions to appropriate team members

Requirements

· Comfortable using Excel or Google Sheets

· Some experience with QuickBooks Online

· Strong organizational skills and attention to detail

· Clear, professional verbal and written communication

· Comfortable discussing invoices and payments with customers

· Ability to manage multiple tasks calmly and efficiently

Preferred Qualifications

· Experience in an HVAC or construction office

· Dispatch or scheduling experience

· Basic understanding of invoicing or accounting processes

Compensation & Benefits

· Pay: $20/hour (based on experience)

· 401(k): Company match up to 3%

· Paid Time Off (PTO)

· Full-time, Monday–Friday

In-office position

Job Type: Full-time

Pay: $24.25 per hour

Expected hours: 8 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person