Service crew - QSR

Job Title: Service Crew – QSR
Department: Operations
Reports To: Shift Supervisor / Restaurant Manager

Job Purpose

To provide excellent customer service by ensuring quick, efficient, and friendly food and beverage service, while maintaining cleanliness and quality standards in the restaurant.

Key Responsibilities

• Greet customers warmly and take accurate food and beverage orders.
• Operate POS system, handle cash/credit transactions, and issue receipts.
• Prepare, assemble, and serve food and beverages according to company standards.
• Maintain cleanliness and sanitation of workstations, dining area, and service counters.
• Ensure compliance with food safety, hygiene, and health standards.
• Replenish stock, condiments, and packaging materials as needed.
• Assist in receiving, checking, and storing deliveries.
• Follow company service protocols and promote upselling where applicable.
• Handle customer inquiries, feedback, or complaints professionally.
• Support team members in meeting daily operational goals.

Job Type: Full-time