Position Summary:

Lee’s Marketplace is a family-owned grocery chain committed to providing an enjoyable shopping experience for our guests. We pride ourselves on offering high-quality products, exceptional service, and a friendly, welcoming environment. We value our team members and treat them like family, and we strive to make a positive impact in the communities in which we serve. We are excited to be a part of the Vineyard community managing Bella's grocery store.

As a Service Deli Clerk, you will assist in the cooking, preparing, presentation, and serving of our high-quality dishes, ensuring the highest standards of food quality, freshness, and sanitation in the deli department. Serving our guests in a cheerful and helpful manner, displaying and restocking product and assisting with any Deli functions as management sees fit is required for the role.

Primary Position Duties:

Key Duties and Responsibilities:

• Helps with the production, development, preparation, and maintenance of deli menu items in accordance with recipes and quality standards.
• Assists in the cleaning and sanitation in the food service and seating areas.
• Assists in the displaying and restocking of deli products. Ensures shelves and cases are filled, fresh, rotated, faced, and cleaned.
• Maintain accurate food inventories.
• Assist in unloading deliveries and organizing stock rooms as needed.
• Monitors and maintain kitchen equipment.
• Collaborate and work cohesively with Deli team members to ensure efficient and effective kitchen operations and guest service. Consistently builds and supports a culture that is based on relationships and continuous improvement.
• Maintains training and certification by actively attending in-person trainings and consistently utilizing digital training platforms.

Guest Service:

• Greet and assist guests in a friendly and courteous manner.
• Provide knowledgeable answers to guest inquiries.
• Promote and exemplify a high level of morale within department and store, utilizing friendly but professional methods of honest and open communication with guests and team members.
• Provides excellent guest service by acknowledging guests promptly and taking their orders accurately. Prepares and processes the guest’s orders promptly and finalizes their purchase in a friendly manner.
• Displays excellent problems solving skills and prides themselves on finding the best resolution that exemplifies the “Lee’s Way- doing what’s best for our guests, our team, and our company”.

Product Handling:

• Stock shelves and maintain displays according to store standards.
• Ensure product freshness by rotating stock and checking expiration dates.
• Assist in unloading deliveries and organizing stock rooms as needed.
• Package and label products using a computer program.
• Assists the department to maintain proper freshness, pricing, code dating, tare and merchandising of products in compliance with company policies and procedures.

Cleanliness and Safety:

• Maintain a clean and organized work area.
• Follow all safety and sanitation procedures.
• Report any safety hazards or equipment issues to management.
• Adhere to all food safety and sanitation regulations.
• Contributes towards the cleaning responsibilities in the department as management sees fit.

Cash Handling (if applicable):

• Operate cash registers and handle transactions accurately.
• Follow store policies on returns, exchanges, and refunds.
• Ensure the security of cash and other financial transactions.

Team Collaboration:

• Work cooperatively with team members to achieve store goals.
• Participate in team meetings and training sessions.
• Assist other departments as needed.
• Attends departmental, store and company meetings as required contributes to profits and revenues and meets productivity standards.
• Has knowledge of and complies with all company policies, procedures, programs and directives. Refers to Team Member Handbook continually to ensure policies and procedures are followed. Promotes a harassment-free environment, and immediately reports any potential harmful situation to management.

Position Requirements:

Age Requirement: 18yrs+
Food Handlers Permit Required
Availability: 6:00am-9:00pm any day Monday-Sunday according to the needs of the store, including weekends and holidays

Physical Requirements:

• Ability to stand, walk, twist, sit, and bend for extended periods.
• Ability to lift and carry items weighing up to 50 pounds.
• Manual dexterity for handling small objects and operating equipment.
• Repetitive use of hands and arms to push, pull, carry, lift, reach, grip, and balance.
• Occasionally stoop, crouch, kneel, or crawl.
• Prolonged periods standing and walking.
• Must be able to access and navigate all areas of the store.
• Must be able to lift up to 50 pounds at times.
• Lifting may include floor to shoulder and overhead lifting repeatedly.
• Occasional use and climbing of step stools or ladders are required.

Tools and Machinery:

• Register system
• Extensive phone and intercom use
• Blades, slicers, and knives
• Fryers, ovens, grills, hot cases and cold cases
• Temperature controlled rooms
• Step stools/ladders
• Trash Compactor
• Bailer
• Wheelers
• Delivery Vehicles (21yrs+)
• Digital communication and training platforms

Education or Skills:

Education and Experience:

• High school diploma or equivalent (preferred).
• Previous experience in food service or guest service (preferred).

Skills and Abilities:

• Ability to write, speak, hear, and understand the spoken word to respond promptly to pages, requests, team members, and guests.
• Ability to work in a fast-paced environment.
• Basic math skills for handling cash transactions.
• Ability to read and follow instructions.
• Good verbal communication skills.
• Ability to operate cooking machinery.