Service Delivery Engineer

ASEE Turkey is looking for Senior Software Product Specialist / Senior Delivery Engineer who will take part in the Banking team.

Role of the Delivery Engineer:

• Project Implementation activities (installation, test, configuration, technical analysis, preparing project documentations, providing technical training, proving support in warranty period...)
• Carrying out support and maintenance activities in accordance with the SLA
• Regular customer visit,
• Regularly controlling customers' IT environment (capacity control, checking for possible problematic areas etc.)
• Reporting customer needs to project manager
• Fraud Scenario support activities (defining fraud scenarios with SQL wizard)
• Operational support activities for customers onsite or offsite
• Keeping demo system up and up-to-date
• Presales support (Preparing H/W S/W requirements, Product demo, Presentation, PoC etc)
• Analysis of cases in Jira to find common patterns between different cases

Requirements :

• Minimum 6 years of relevant experience within the particular area.
• Good knowledge on ITIL Framework
• Understanding of common software development life cycle methodologies
• infrastructure knowledge (application server, database server, operating systems, hardware etc)
• Good knowledge of Java runtime environment, SQL (advanced), Linux and/or Unix and/ and/or windows o/s, Oracle and/or MSSQL, WAS and/or Tomcat and/or jboss application servers
• Good knowledge of AWS
• Have basic knowledge in CI/CD principles and practices
• Have basic DevOps culture mindset
• Experience in Apache Kafka is plus
• Experience in Apache Flink is plus
• Experience in NoSQL database is plus
• Experience in code versioning tools like Git
• Basic knowledge in CI/CD tools like Bamboo, Jenkins etc.
• Advanced English writing and understanding

Education:

• Bachelor's Degree in Computer Engineering or a similar fields