Service Delivery Intern

We are seeking a motivated and detail-oriented Service Delivery Intern to assist our Service Delivery team in ensuring efficient project execution, client satisfaction, and operational excellence. The intern will support day-to-day activities, documentation, coordination between internal teams, and contribute to improving delivery processes.

Key Responsibilities:

• Assist the Service Delivery team in coordinating ongoing client projects and service activities.
• Maintain and update project tracking sheets, documentation, and reports.
• Support scheduling, communication, and follow-ups with internal and external stakeholders.
• Help monitor service performance metrics and prepare periodic dashboards.
• Participate in meetings to capture action items and follow through on progress.
• Assist in process improvement initiatives and quality checks.
• Provide administrative support for escalations, issue tracking, and resolution documentation.

Requirements:

• Currently pursuing or recently completed a Bachelor’s degree in Computer Science, Information Technology, Business Administration , or a related field.
• Strong communication and coordination skills.
• Good understanding of IT operations, service management, or project management concepts (ITIL knowledge is a plus).
• Proficiency in Microsoft Office (Excel, PowerPoint, Word).
• Ability to work collaboratively in a team environment and manage multiple tasks efficiently.
• Eagerness to learn and contribute to a fast-paced service delivery environment.

What You’ll Gain:

• Hands-on experience in IT Service Delivery and Operations Management.
• Exposure to client relationship management and project coordination.
• Opportunity to learn tools and frameworks used in enterprise service management.
• Potential for full-time employment based on performance.