Service Delivery Manager

Role Summary:
The Service Delivery Manager will lead the operational delivery of cloud and vulnerability management services, ensuring SLA compliance, customer satisfaction, and performance reporting.

Key Responsibilities:

• Manage end-to-end service delivery and customer engagement.
• Track and report KPIs, SLA adherence, and operational performance.
• Coordinate with technical teams and stakeholders for incident resolution.
• Conduct regular service review meetings and performance assessments.
• Drive continuous improvement initiatives and process optimization.

Qualifications & Skills:

• Bachelor’s degree in Business, IT, or related field.
• 7+ years of experience in IT service delivery or managed services.
• Strong knowledge of ITIL practices and SLA management.
• Excellent communication and stakeholder management skills.
• Preferred certifications: ITIL Expert, PMP, or equivalent.

Job Types: Full-time, Contract
Contract length: 12 months

Pay: BD1,200.000 - BD2,500.000 per month