Service Delivery Manager

MANTECH seeks a motivated, career and customer-oriented Service Delivery Manager to join our team in the Washington, DC area.

This is a hybrid position that is expected to be on-site at the customer location in Washington, DC three (3) days per week and two (2) days remote.

Responsibilities include, but are not limited to:

• Responsible for the day-to-day middle management and accountability of program project managers within infrastructure delivery management

• Supervises project management staff involved in IT services projects

• Ensures projects are meeting milestones and deliverables

• Ensures Service Level Agreements (SLAs) are achieved, analyzed and reported

• Determines and acquires resources to perform the related scope of work for a wide range of IT services

• Oversees project deliverables and delivers briefings and status to senior leadership.

Minimum Qualifications:

• Bachelor’s degree in a related field; and additional 6 years of related experience might be substituted for a degree.

• 8+ years of related experience with an emphasis on change, problem, configuration, and process management programs and/or projects

• 5 years of proven experience managing a program with at least 50 personnel delivering Common Services

• 3 years of experience interfacing and presenting to C-level executives

Preferred Qualifications:

• Service Management Certification: Possession of an ITIL 4 Managing Professional or Strategic Leader certification, with a deep understanding of Service Value Streams and SLA optimization

• Large-Scale Team Leadership: Proven success managing large, multi-functional teams (50+ personnel) within a Managed Services Provider (MSP) model or a centralized "Common Services" federal environment

• Advanced Project Oversight: Demonstrated expertise using Enterprise Project Management tools (such as ServiceNow, Jira, or MS Project) to track cross-project dependencies and resource allocation

• Process Improvement: History of implementing Six Sigma or Lean methodologies to refine change, configuration, and problem management processes, resulting in reduced system downtime

• Consulting experience with federal departments, agencies, and organizations

• PMI’s PMP certification preferred

Security Clearance Requirements:

• US citizenship, with ability to obtain a Public Trust/ Suitability

Physical Requirements:

• The person in this position frequently communicates with co-workers, management and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations

• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.

• Must be able to remain in a stationary position 50%