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Service Desk Agent
- Requires exceptional verbal and written communication skills as well as strong customer service and interpersonal skills
- Willingness to work in any shifts including night shifts
- Accountable to answer customer requests and assist customer either by email/chat or over the phone
- Should be flexible for voice support
- Ability to understand customer issues and route to appropriate team
- Should be ITIL Foundation certified
- Must be a strong cross-team collaborator
- Requires the ability to thrive in a demanding, fast paced 24*7*365 operations support environment, which may occasionally require working after normal business hours or weekends. Candidates might need to extend support during Week Offs depending on the business requirement
- Basic knowledge of Systems, backup and Network
- Ability to drive higher Customer Satisfaction and maintain the defined SLA's and KPI's
Location
Hyderabad
Job Function
IT INFRASTRUCTURE SERVICES
Role
Analyst
Job Id
394289
Desired Skills
Service Desk
Desired Candidate Profile
Qualifications : BACHELOR OF ENGINEERING
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